SALES ASSOCIATE (MINIMART)

NEXCOM•Garden City, NY

About The Position

The Sales Associate sells general merchandise using professional selling techniques and works as part of a team to provide service that anticipates and exceeds customer expectations. The role includes assisting with all aspects of operating a Food and Beverage Convenience Bar, including opening and closing, preparing and displaying products, replenishing goods, and cleaning stations and equipment. The associate greets and assists customers, recommends merchandise and complementary items, explains applicable extended warranties, completes sales and register transactions, and informs customers about store services, sales events, and NEXCARD benefits. The role also involves maintaining merchandise displays and stock, sharing product and customer feedback with supervisors, handling returns and customer concerns in accordance with store policies, deterring theft through awareness and customer service, and completing related paperwork and inventories. For Minimarts operating a Food and Beverage Convenience Bar, duties may include operating and monitoring equipment, preparing and displaying food products, replenishing products and condiments, time-dating items, maintaining food quality and cleanliness, and checking refrigerator and freezer temperatures. Food safety training may be required.

Requirements

No experience required.
Ability to lift up to 25 pounds as required by job duties.

Nice To Haves

High school graduate or equivalent preferred.

Responsibilities

Greet and engage customers, assist with merchandise selection, recommend complementary items, and explain applicable extended warranty coverage and pricing.
Interact professionally with customers and coworkers, follow NEX dress code and uniform standards, and support other sales team members.
Learn merchandise features, setup, use, care, characteristics, price points, and warranty coverage; communicate product information to customers.
Keep assigned areas stocked and merchandise neatly arranged, and communicate information about stock, sales trends, customer preferences, and problems to supervisors or managers.
Participate in department meetings and contribute ideas about customer service, job performance, and sales goals.
Complete sales transactions efficiently and thank customers for their patronage.
Perform cash register transactions, including cash, charge, check, gift certificate, and layaway transactions, accurately and according to procedures.
Inform customers about upcoming sales and Navy Exchange services, and offer NEXCARD accounts while explaining their benefits.
Learn and apply store policies, including policies and procedures for merchandise returns, price matching, check cashing, and rain checks; handle returns and customer problems tactfully and efficiently.
Maintain awareness in assigned areas and provide customer service to help deter theft.
Unpack, stage, and move merchandise; assist with store displays and periodic inventories.
Complete paperwork related to inventory movement, price adjustments, returns, and register operations accurately and completely.
Participate in applicable commission and gainsharing sales incentive programs.
Lift up to 25 pounds as required for job duties, including assisting customers and stocking merchandise.
Open and close the Food and Beverage Convenience Bar when applicable.
Turn equipment on during opening and off during closing, including display merchandisers and signs.
Preheat and display products in heated display merchandisers.
Replenish products and condiments, including napkins, straws, cups, lids, creamer, and sugar.
Time-date products remaining at closing when placing them in the refrigerator.
Clean small wares and equipment throughout the day and at closing, and time-date food and beverage products to maintain quality and integrity.
Check refrigerator and freezer temperatures at least three times daily.
Perform other related duties as assigned.