SALES ASSOCIATE (MINIMART) - SEASONAL - FLEX (MAIN MINIMART & GAS STATION)

NEXCOM•Santa Rita, GU

About The Position

The Sales Associate sells general merchandise using professional selling techniques and works with the sales team to provide service that anticipates and exceeds customer expectations. At Minimarts with a Food and Beverage Convenience Bar, the role also supports full operation of the bar, including opening and closing, preparing and displaying products, replenishing goods, and cleaning stations and equipment. The associate assists customers with merchandise selection, provides product information, and completes sales and cash-register transactions. The role includes maintaining stocked and orderly sales areas, handling customer returns and problems, supporting inventory and displays, completing related paperwork, and helping deter theft through customer awareness and service. For Minimarts with a Food and Beverage Convenience Bar, duties may also include operating and cleaning equipment, replenishing food and beverage supplies, dating products, monitoring refrigerator and freezer temperatures, and maintaining food quality and integrity. The position requires lifting up to 25 pounds as related to job duties. Food safety training may be required initially, with an annual refresher thereafter.

Requirements

No experience required.
High school graduate or equivalent preferred.
Ability to lift up to 25 pounds as required by job duties.

Responsibilities

Greet and engage customers, assist with merchandise selection, and suggest complementary items.
Where applicable, offer extended product warranties and explain coverage, benefits, and price.
Interact professionally and courteously with customers and coworkers, follow NEX dress code and uniform standards, and support sales team members.
Learn merchandise features, setup, use, care, pricing, and warranty coverage, and communicate product information to customers.
Keep assigned areas stocked and merchandise neatly arranged; communicate inventory and customer feedback to supervisors or store managers.
Participate in department meetings and exchange ideas to improve customer service, job performance, and sales goals.
Complete sales transactions efficiently and thank customers for their patronage.
Perform cash-register transactions, including cash, charge, check, gift certificate, and layaway transactions, accurately and according to procedures.
Inform customers about sales events and Navy Exchange services, and offer NEXCARD accounts and explain their benefits.
Learn and apply NEX store policies and systems, including merchandise returns, price matching, check cashing, and rain checks; handle returns and customer problems tactfully and efficiently.
Maintain awareness in assigned areas and provide customer service to help deter theft.
Unpack, stage, and move merchandise; assist with displays and periodic inventories.
Complete paperwork related to merchandise movement, price adjustments, customer returns, and register operations accurately and completely.
Participate in applicable commission and gainsharing sales incentive programs.
Lift up to 25 pounds as required for customer assistance, merchandise handling, and stocking.
At Minimarts with a Food and Beverage Convenience Bar, open and close the bar and turn equipment on or off as appropriate.
Preheat and display products in the heated display merchandiser.
Replenish products and beverage-bar supplies, including condiments and serving items.
Time-date products placed in the refrigerator at close of business and time-date food and beverage products to maintain quality and integrity.
Clean small wares and equipment throughout the day and at closing.
Monitor refrigerator and freezer temperatures at least three times daily.
Attend initial food safety training and annual refresher training when required.
Perform other related duties as assigned.