About The Position

The Sales Associate sells general merchandise using professional selling techniques and works as part of a sales team to provide service that anticipates and exceeds customer expectations. The role may include supporting all aspects of a Food and Beverage Convenience Bar, such as opening and closing, preparing and displaying products, replenishing goods, and cleaning stations and equipment. The position is part-time with benefits. No experience is required; a high school diploma or equivalent is preferred.

Requirements

  • No experience required.
  • High school graduate or equivalent preferred.
  • Able to lift up to 25 pounds as required by job duties.

Nice To Haves

  • High school graduate or equivalent.

Responsibilities

  • Greet customers, engage them in conversation, assist with merchandise selection, and suggest complementary items.
  • Offer extended product warranties where applicable and explain their coverage, benefits, and price.
  • Interact professionally with customers and coworkers, follow NEX dress code uniform standards, and support other sales team members.
  • Learn merchandise features, setup, use, care, pricing, and warranty coverage, and communicate product information accurately to customers.
  • Keep assigned areas stocked and merchandise neatly arranged; communicate inventory needs, sales trends, customer preferences, and problems to supervisors or store managers.
  • Participate in department meetings and exchange ideas for improving customer service, job performance, and sales goals.
  • Complete sales transactions efficiently, thank customers, and perform accurate cash register transactions, including cash, charge, check, gift certificate, and layaway transactions as required.
  • Inform customers about upcoming sales and Navy Exchange services, and offer NEXCARD accounts while explaining account benefits.
  • Learn and apply store policies and procedures, including register system operation, returns, price matching, check cashing, and rain checks.
  • Handle customer returns and problems tactfully and efficiently, applying store policies consistently with customer satisfaction in mind.
  • Maintain awareness in assigned areas and provide service to internal and external patrons to help deter theft.
  • Unpack, stage, and move merchandise; assist with store displays and periodic inventories.
  • Complete paperwork related to inventory movement, price adjustments, customer returns, and cash register operation accurately.
  • Participate in applicable commission and gainsharing sales incentive programs when eligible.
  • Lift up to 25 pounds as required for job duties, including assisting customers with merchandise and stocking sales areas.
  • For applicable Food and Beverage Convenience Bar assignments, open and close the bar and turn equipment on or off as appropriate.
  • Preheat and display products in heated display merchandisers and replenish products and condiments on the beverage bar.
  • Time-date products remaining at closing when placing them in the refrigerator and time-date food and beverage products to maintain quality and food integrity.
  • Clean small wares and equipment throughout the day and at closing.
  • Check refrigerator and freezer temperatures at least three times daily.
  • Attend initial four-hour food safety training and annual refresher training if required.
  • Perform other related duties as assigned.
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