Sales Associate Key

KnitWell Group•Ridgewood, NJ

11d•Onsite

About The Position

Talbots is hiring a Sales Associate Key to provide exceptional customer service, promote products, build customer relationships, and contribute to store sales and operational excellence. The role supports the management team in building store business, may lead or supervise others on occasion, and may be responsible for opening or closing the store. Associates work collaboratively to deliver a positive customer experience and maintain a productive, inclusive work environment.

Requirements

Excellent verbal communication skills and a high level of integrity.
Ability to work cooperatively in a diverse work environment.
Ability to climb ladders, move around regularly, and stand for extended periods.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds.
Technological aptitude to use POS, computer, iPad, and handheld systems.
Flexible availability based on business needs, including evenings, weekends, and holidays.
Customer-centric mentality and ability to create exceptional customer experiences.
Ability to build relationships and work toward individual and team goals.

Responsibilities

Provide an exceptional and meaningful customer service experience that promotes products and builds brand relationships.
Assist the management team in building store business.
Serve multiple customers at a time and handle multiple tasks or projects simultaneously.
Stay aware of fashion trends and learn about new arrivals, including product fit, color, and fashion details.
Use product knowledge and fashion expertise to create outfits and recommend items suited to customers’ needs.
Develop and maintain positive working relationships that support a productive work environment.
Communicate store information, brand initiatives, discrepancies, and other relevant information to management.
Achieve sales and service metrics, including Talbots Classic Awards.
Participate in learning opportunities and accept direction, coaching, and feedback to maximize performance.
Support operational excellence and manage inventory according to policies and procedures, including filling orders, recalls, recovery, replenishment, and re-ticketing.
Plan and prioritize tasks to meet customer and business needs.
Lead or supervise others on occasion and open or close the store as needed.
Understand customer needs and preferences through intentional conversation.