Sales Associate Key

KnitWell Group•Lansing, MI

3d•Onsite

About The Position

Talbots is seeking a Sales Associate Key to provide exceptional customer service and support store business. The role involves selling and styling products, building customer relationships, contributing to sales and service metrics, and supporting store operations. The associate may occasionally lead or supervise others and open or close the store. This is a regular, part-time position at Store 01051 Eastwood in Lansing, Michigan.

Requirements

Excellent verbal communication skills and a high level of integrity.
Ability to work cooperatively in a diverse work environment.
Ability to climb ladders, move around regularly, and stand for extended periods.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 lbs.
Technological aptitude to navigate POS, computer, iPad, and handheld systems.
Flexible availability based on business needs, including evenings, weekends, and holidays.
Customer-centric approach and ability to create exceptional customer experiences.
Ability to build and cultivate relationships and work toward individual and team goals.
Passion for selling and ability to maximize store traffic through organized, thoughtful selling.

Responsibilities

Provide an exceptional and meaningful customer service experience that promotes products and builds brand relationships.
Assist the management team in building store business.
Serve multiple customers at a time and handle multiple tasks or projects simultaneously.
Stay informed about fashion trends and new arrivals, including product fit, color, and fashion.
Use product knowledge and fashion expertise to create outfits and recommend items that meet customers’ needs.
Develop and maintain positive working relationships that support a productive work environment.
Communicate store information, brand initiatives, discrepancies, and other relevant information to management.
Achieve sales and service metrics, including Talbots Classic Awards.
Participate in learning opportunities and accept direction, coaching, and feedback to maximize performance.
Support operational excellence, including managing inventory, filling orders, recalls, recovery, replenishment, and re-ticketing.
Plan and prioritize tasks to meet customer and business needs.
Occasionally lead or supervise others and open or close the store.
Understand customer needs and wants through intentional conversation.