Sales Associate Key, Copley

KnitWell Group•Boston, MA

6h•Onsite

About The Position

Talbots is hiring a part-time Sales Associate Key for its Copley Place store in Boston. The position delivers exceptional customer service, promotes products, builds customer and brand relationships, and supports store business and operational excellence. The associate uses product and fashion knowledge to help customers select products and create outfits, works toward sales and service metrics, and contributes to a productive team environment. The role may include leading or supervising others on occasion and opening or closing the store.

Requirements

Able to create a selling culture aligned around customer needs and provide exceptional customer experiences.
Customer-centric, relationship-oriented, and motivated to achieve individual and team goals.
Passionate about selling and able to maximize store traffic through organized, thoughtful approaches.
Excellent verbal communication skills and a high level of integrity.
Able to work cooperatively in a diverse work environment.
Comfortable climbing ladders, moving regularly, and standing for extended periods.
Able to bend, reach, stretch, and lift, carry, and move at least 40 pounds.
Technologically capable of navigating POS, computer, iPad, and handheld systems.
Flexible availability based on business needs, including evenings, weekends, and holidays.

Responsibilities

Provide an exceptional and meaningful customer service experience that promotes products and builds brand relationships.
Assist the management team in building store business.
Serve multiple customers at a time and manage simultaneous tasks or projects.
Stay informed about fashion trends, new arrivals, and product details such as fit, color, and fashion.
Use product knowledge and fashion expertise to create outfits and recommend items that meet customer needs.
Develop and maintain positive working relationships that support a productive work environment.
Communicate store information, brand initiatives, discrepancies, and other relevant information to management.
Achieve sales and service metrics, including Talbots Classic Awards.
Participate in learning opportunities and accept direction, coaching, and feedback to improve performance.
Support operational excellence, including inventory management, order fulfillment, recalls, recovery, replenishment, and re-ticketing.
Plan and prioritize tasks to meet customer and business needs.
Lead or supervise others on occasion and open or close the store.
Understand customer needs and wants through intentional conversation.