Sales Associate Key

KnitWell Group•Longmeadow, MA

5d•Onsite

About The Position

Talbots is hiring a Sales Associate Key to provide meaningful customer service and build customer relationships while promoting products and the brand. The role supports store business and operational excellence, contributes to sales and service results, and works collaboratively with the store team. It may also involve leading or supervising others on occasion and opening or closing the store. This is a regular part-time position at the Longmeadow, Massachusetts store.

Requirements

Able to create a selling culture focused on customer needs and exceptional customer experiences.
Customer-centric, relationship-oriented, and motivated to achieve individual and team goals.
Passionate about selling and able to maximize store traffic through thoughtful, organized selling.
Excellent verbal communication skills and a high level of integrity.
Able to work cooperatively in a diverse work environment.
Comfortable climbing ladders, moving regularly, and standing for extended periods.
Able to bend, reach, and stretch for products and lift, carry, and move at least 40 pounds.
Technologically capable of using POS, computer, iPad, and handheld systems.
Flexible availability to meet business needs, including evenings, weekends, and holidays.

Responsibilities

Provide exceptional customer service that promotes products and builds brand relationships.
Assist the management team in building store business.
Serve multiple customers, multitask, and handle projects simultaneously.
Stay informed about fashion trends, new arrivals, and product details such as fit, color, and style.
Use product knowledge and fashion expertise to create outfits and recommend items suited to customers' needs.
Develop and maintain positive working relationships that support a productive work environment.
Communicate store information, brand initiatives, discrepancies, and other pertinent information to management.
Achieve sales and service metrics, including Talbots Classic Awards.
Participate in learning opportunities and respond to direction, coaching, and feedback to improve performance.
Support operational excellence, including managing inventory, filling orders, recalls, recovery, replenishment, and reticketing according to policies and procedures.
Plan and prioritize tasks to meet customer and business needs.
Lead or supervise others on occasion and open or close the store when responsible.
Understand customer needs and wants through intentional conversation.