Client Specialist Key, Copley

KnitWell Group•Boston, MA

3h•Onsite

About The Position

Talbots is hiring a part-time Client Specialist at its Copley Place store in Boston, Massachusetts. The role focuses on building and cultivating customer relationships, developing a strong clientele among existing and new customers, and supporting store sales and service goals. The Client Specialist creates welcoming customer experiences, provides relevant product and fashion guidance, and represents the Talbots brand professionally. The role may also involve leading or supervising others on occasion and opening or closing the store.

Requirements

Available to work at least 20 hours per week.
Able to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
Able to work cooperatively in a diverse work environment.
Possess excellent written and verbal communication skills and a high level of integrity.
Demonstrate strong planning and organizational skills.
Be professional, assertive, and friendly, with the ability to make decisions independently.
Have the technological aptitude to navigate POS, computer, iPad, and handheld systems.
Comfortable climbing ladders, moving regularly, and standing for extended periods.
Able to bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds.

Responsibilities

Create and foster a culture of hospitality through exceptional customer experiences and build enduring internal and external relationships.
Use service enhancers, including Concierge, to build strong customer relationships.
Achieve sales and service metrics, including clienteling and outreach, appointment setting, and Talbots Classic Awards.
Plan and prioritize tasks and responsibilities to meet customer and business needs.
Understand customer needs and wants through intentional conversation.
Share current products and fashion trends to help customers build wardrobes, find inspiration, and develop trust.
Participate in community and store activities and events that promote the Talbots brand.
Lead or supervise others on occasion and open or close the store.
Professionally represent the brand image.