Client Specialist Key, Wellesley

Knitwell Group • Wellesley, MA

1d • $16 - $20

About The Position

The Client Specialist Key creates exceptional customer experiences, builds enduring relationships with customers and associates, and supports the store’s sales and service goals. The role focuses on prospecting and developing a strong clientele from existing and new customers, using thoughtful outreach and service to drive store traffic and sales. The position may include leading or supervising others on occasion and opening or closing the store.

This is a regular part-time position at Talbots Store 01248 in Linden Square, Wellesley, Massachusetts. The stated pay range is $16.00–$20.00 per hour. Associates must be available at least 20 hours per week and work a flexible schedule that may include evenings, weekends, and holidays.

Requirements

• Available to work at least 20 hours per week.
• Able to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
• Able to work cooperatively in a diverse work environment.
• Excellent written and verbal communication skills and a high level of integrity.
• Strong planning and organizational skills, including proactively contacting clientele with relevant, timely, and meaningful selling outreach.
• Professional, assertive, and friendly, with the ability to make decisions independently.
• Technological aptitude to navigate POS, computer, iPad, and handheld systems.
• Comfortable climbing ladders, moving around regularly, and standing for extended periods.
• Able to bend, reach, and stretch for products, as well as lift, carry, and move at least 40 pounds.

Responsibilities

• Create a culture of hospitality through exceptional customer experiences and build enduring internal and external relationships.
• Use service enhancers, including Concierge, to strengthen customer relationships.
• Achieve sales and service metrics, including clienteling and outreach, appointment setting, and Talbots Classic Awards.
• Plan and prioritize tasks to meet customer and business needs.
• Understand customers’ needs and wants through intentional conversation.
• Share current products and fashion trends to help customers build wardrobes, feel inspired, and develop trust.
• Participate in community and store activities and events that promote the Talbots brand.
• Lead or supervise others on occasion.
• Open the store for business and/or close the store.
• Represent the brand image professionally.

Benefits

• Incentive opportunities.
• Comprehensive benefits packages are accessible to full-time and eligible part-time employees.
• 50%, 60%, and 70% merchandise discounts at Talbots and Haven Well Within.
• Referral Incentive Program.
• Discounts on travel, shopping, concerts, and more.
• Growth opportunities and tools to progress beyond the position.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed