Host/Hostess - Wellesley

SWRG INC•Wellesley, MA

3d•$20 - $20•Onsite

About The Position

The Host/Hostess is the first and often last point of contact for restaurant guests, responsible for greeting and seating them in a warm, friendly, and personalized manner. The role maintains attentive and courteous communication, handles phone calls and guest questions politely, and remains present at the front desk to provide guests with a welcoming arrival, farewell, and invitation to return.

Requirements

Ability to perform under pressure in a high-volume restaurant setting.
Ability to handle guest incidents and complaints.
Knowledge of Smith & Wollensky menus, policies, procedures, venue, and company history.
Knowledge of OpenTable and online ordering systems.
Excellent interpersonal and communication skills.
Lead by example and demonstrate good judgment.
Maintain company dress-code standards.
Demonstrate good manners, proper personal hygiene, a positive attitude, and promptness.
High school diploma or equivalent.
Basic computer skills.

Nice To Haves

Previous work experience as a Host.
Working knowledge of OpenTable.

Responsibilities

Greet arriving guests warmly and with a smile.
Seat guests efficiently and provide menus and wine lists, highlighting the BTG and Cocktails page.
Manage the seating chart to support efficient dining-room flow and even distribution of guests among servers.
Provide accurate wait times and monitor the waiting list.
Manage reservations in OpenTable, recording, printing, and sharing important guest notes, including allergies.
Operate the telephone system, respond courteously to inquiries, manage callers on hold, and transfer calls.
Manage take-out and delivery orders as directed by management.
Check restrooms regularly, replenish guest supplies, empty waste bins, maintain cleanliness, and alert management to issues.
Set up the host stand and coat check and maintain cleanliness and order throughout service.
Perform other duties and tasks as assigned.