Host/Hostess

Lazy Dog•Addison, TX

About The Position

The Host/Hostess greets guests warmly as they arrive and leave, helping create a positive dining experience in a fun, fast-paced restaurant environment. The role includes managing guest waits and seating, answering calls and questions, and responding to guest concerns using the AIM approach: Apologize, Investigate, and involve Management. The position offers flexible scheduling and opportunities for advancement. Pay is $14 per hour at this location.

Requirements

Strong communication skills, including clear speaking and writing.
Ability to work as part of a team and interact positively with guests.
Guest-focused approach and ability to multitask.
Ability to handle guest concerns and complaints.
High School education is preferred.
Food Handlers Card for California, Florida, Georgia, Illinois, Nevada, Texas, or Virginia.

Nice To Haves

High School education (preferred).

Responsibilities

Greet guests with enthusiasm and warmth upon arrival and as they leave.
Inform guests of wait times, enter their names into the computer seating system, and issue pagers when needed.
Operate the computer seating system.
Lead guests to their tables, seat them, distribute menus, and provide closing remarks.
Answer the phone and respond to questions about the menu, reservations, and restaurant.
Address difficult situations and guest complaints using AIM: Apologize, Investigate, and involve Management.
Communicate clearly with guests and teammates.
Prepare thoroughly and provide attentive, guest-focused service while multitasking.
Contribute to a positive, team-oriented restaurant environment.