Client Specialist Key, Plymouth

Knitwell Group•Plymouth, MA

5d•$16 - $20•Onsite

About The Position

Talbots is hiring a Client Specialist to create exceptional customer experiences, cultivate customer and community relationships, and support sales at its Plymouth, Massachusetts store. The role focuses on prospecting and building a strong clientele from existing and new customers, using thoughtful and timely outreach to drive sales and store traffic, and contributing to the store team’s goals. The Client Specialist also helps promote a welcoming, inclusive, and service-oriented store culture and represents the Talbots brand professionally. This is a regular part-time position requiring availability for at least 20 hours per week. The schedule is flexible based on business needs and includes evenings, weekends, and holidays. The role may occasionally involve leading or supervising others and opening or closing the store. The listed pay range is $16.00–$20.00 per hour.

Requirements

Available to work at least 20 hours per week.
Able to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
Able to work cooperatively in a diverse work environment.
Strong ambition and passion for achieving individual and team goals.
Passion for selling and ability to find organized, thoughtful ways to drive new store traffic.
Excellent written and verbal communication skills and a high level of integrity.
Strong planning and organizational skills, including proactively contacting clientele with relevant, timely, and meaningful sales outreach.
Professional, assertive, and friendly, with the ability to make decisions independently.
Technological aptitude to navigate POS, computer, iPad, and handheld systems.
Comfortable climbing ladders, moving around regularly, and standing for extended periods.
Able to bend, reach, stretch for products, and lift, carry, and move at least 40 lbs.

Responsibilities

Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships internally and externally.
Support service enhancers, including active use of Concierge, to build strong relationships.
Achieve sales and service metrics in areas including clientelling and outreach, appointment setting, and Talbots Classic Awards.
Plan and prioritize tasks and responsibilities to meet customer and business needs.
Understand customer needs and wants through intentional conversation.
Share current products and fashion trends with customers to help wardrobe, inspire, and build trust.
Participate in community and store activities and events that promote the Talbots brand.
On occasion, lead or supervise others and open or close the store.
Represent the brand image professionally.