Client Specialist Key, Talbots, Huebner Oaks

Knitwell Group • San Antonio, TX

3d • Onsite

About The Position

Talbots is seeking a part-time Client Specialist to create exceptional customer experiences, build enduring relationships with customers and the community, and support sales and service goals. The role focuses on developing a strong clientele through prospecting, outreach, and thoughtful customer engagement, while contributing to a collaborative store team and representing the Talbots brand professionally. The position is based at the Huebner Oaks store in San Antonio, Texas, and requires availability for at least 20 hours per week, including a flexible schedule that may include evenings, weekends, and holidays. The role may also involve leading or supervising others on occasion and opening or closing the store.

Talbots is an omni-channel specialty retailer of women's clothing, shoes, and accessories, established in 1947. The company describes its style as modern classic and emphasizes quality, gracious service, relationships, creativity, integrity, respect, diversity, and community involvement. The job description notes that its duties are representative rather than exhaustive and may change.

Requirements

• Available to work at least 20 hours per week.
• Able to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
• Able to work cooperatively in a diverse work environment.
• Strong ambition and passion for achieving individual and team goals; thrives in a team environment.
• Passion for selling and ability to identify organized, thoughtful ways to drive store traffic.
• Excellent written and verbal communication skills and a high level of integrity.
• Strong planning and organizational skills to proactively contact clientele in a relevant, timely, and meaningful way.
• Professional, assertive, and friendly, with the ability to make decisions independently.
• Technological aptitude to use POS, computer, iPad, and handheld systems.
• Comfortable climbing ladders, moving around regularly, and standing for extended periods.
• Able to bend, reach, and stretch for product, and lift, carry, and move at least 40 lbs.

Nice To Haves

• Experience prospecting and cultivating a strong clientele from existing and new customers.

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences and build enduring internal and external relationships.
• Support service enhancers that strengthen relationships, including active use of Concierge.
• Achieve sales and service metrics in measurable areas such as clienteling and outreach, appointment setting, and Talbots Classic Awards.
• Plan and prioritize tasks and responsibilities to meet customer and business needs.
• Understand customer needs and wants through intentional conversation.
• Share current products and fashion trends with customers to help wardrobe, inspire, and build trust.
• Participate in community and store activities and events that promote the Talbots brand.
• Lead or supervise others on occasion and open or close the store.
• Professionally represent the brand image.

Benefits

• Incentive opportunities.
• Comprehensive benefits packages are accessible to full-time and eligible part-time employees.
• 50%, 60%, and 70% merchandise discounts on Talbots and Haven Well Within.
• Referral Incentive Program.
• Discounts on travel, shopping, concerts, and more.
• Growth opportunities and tools to progress beyond the position.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed