Client Specialist Key, Copley

Knitwell Group•Boston, MA

2d•$16 - $20•Onsite

About The Position

Talbots is hiring a Client Specialist Key to create exceptional customer experiences and cultivate lasting relationships with customers and the community. The role focuses on prospecting, building a strong clientele, achieving sales and service metrics, and representing the Talbots brand professionally. The associate may occasionally lead or supervise others and open or close the store. This is a regular part-time position at the Copley Place store in Boston, Massachusetts, with a stated availability requirement of at least 20 hours per week.

Requirements

Available to work at least 20 hours per week.
Able to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
Able to work cooperatively in a diverse work environment.
Excellent written and verbal communication skills and a high level of integrity.
Strong planning and organizational skills to proactively contact clientele with relevant, timely, and meaningful sales outreach.
Professional, assertive, and friendly, with the ability to make decisions independently.
Technological aptitude to navigate POS, computer, iPad, and handheld systems.
Comfortable climbing ladders, moving around regularly, and standing for extended periods.
Able to bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds.

Nice To Haves

Passion for selling and finding organized, thoughtful ways to drive new store traffic.
Ambition and passion for achieving individual and team goals.
Ability to create, build, and cultivate customer and community relationships, with a focus on prospecting and developing a strong clientele.

Responsibilities

Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships internally and externally.
Support service enhancers, including active use of Concierge, to build strong relationships.
Achieve sales and service metrics in measurable areas such as clientelling and outreach, appointment setting, and Talbots Classic Awards.
Plan and prioritize tasks and responsibilities to meet customer and business needs.
Understand customer needs and wants through intentional conversation.
Share current products and fashion trends with customers to help wardrobe, inspire, and build trust.
Participate in community and store activities and events that promote the Talbots brand.
Lead or supervise others on occasion and open the store for business and/or close the store.
Professionally represent the brand image.