Sales Associate, Jewelry
About The Position
Sales Associate, Jewelry (Jewelry Consultant) in Santa Monica, California. Jewelry Consultants provide an exceptional experience for Brilliant Earth customers, guiding them through the sale using in-person and virtual appointments, phone, and live chat. They help customers choose jewelry from the luxury product line, create personalized experiences, and meet or exceed sales targets in a fast-paced environment. The role is in person at the Santa Monica showroom and is intended for a full-time schedule that includes weekend days. The targeted compensation budget is $20–$22 per hour and may be adjusted at the company’s discretion. The position includes an excellent training program and opportunities for career growth. The company describes itself as committed to cultivating a more transparent, sustainable, compassionate, and inclusive jewelry industry, and emphasizes collaboration, respect, diversity, and inclusion.
Requirements
- Able to work a full-time schedule that includes weekend days.
- Passion for providing excellent customer service and going above and beyond for customers.
- Motivation to exceed sales goals and targets.
- Attention to detail and comfort with processes in a fast-moving work environment.
- Clear and concise communication with customers and teammates in person, by email, and by chat.
- Collaborative, team-oriented approach.
Responsibilities
- Use sales strategies and product knowledge to guide customers through purchasing decisions during appointments and walk-in consultations, creating personalized experiences.
- Manage a high volume of sales leads through email, live chat, and phone to meet individual revenue targets while providing a luxury customer experience.
- Greet, check in, and assist customers during the purchasing process.
- Conduct post-sale appointments for customer pick-ups, exchanges, resizing, and other inquiries.
- Call customers to confirm showroom appointments and answer pre-appointment questions.
- Review customer feedback surveys and online reviews, and work with leaders to improve customer experience and sales performance.
- Enforce waiting-room policies to support a safe and pleasant guest experience and maintain product security.
- Open and/or close the showroom and waiting area.
- Use the ERP system to manage tasks and communicate across functions.
- Act as a brand advocate by sharing the company’s mission to create a more sustainable, transparent, and compassionate jewelry industry.
Benefits
- Career growth opportunities, regular one-to-one meetings with a manager, training opportunities, and an annual 360 review process.
- Consistent weekly hours and two consecutive days off.
- Lifestyle Spending Account reimbursements for eligible wellness expenses, including gym memberships, massage, and counseling.
- Company-sponsored continued education in leadership, professional skills, and diversity and inclusion, plus tuition reimbursement for role-specific training.
- Employee discounts on jewelry.
- Sales incentive programs.
- Mental health resources, including self-care apps, seminars, and 24/7 counseling access through the Employee Assistance Program.
- Giving-back programs and volunteer opportunities.
- Medical, dental, and vision plans, with employer HSA contributions.
- 401(k) match.
- Paid time off accruing at three weeks in the first year.
- Paid parental leave.
- Employer-paid disability and life insurance.
- Pre-tax commuter benefits.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
