Sales Associate, Jewelry
About The Position
Brilliant Earth is hiring a Retail Sales Associate (Jewelry Consultant) at its Roosevelt Field location. The associate guides customers through purchases using in-person and virtual appointments, walk-in consultations, phone, email, and live chat. The role focuses on matching customers with luxury jewelry, delivering personalized service, and meeting or exceeding individual sales targets. The position is in-person and targets compensation of $24–$26 per hour; the company may adjust this range at its discretion. The ideal candidate is passionate about customer service, motivated to exceed goals, attentive to detail, a clear communicator, and collaborative. The role includes a full-time schedule with weekend days. Brilliant Earth offers training and career-growth opportunities, consistent weekly hours with two consecutive days off, and a range of compensation and benefits. Applicants are asked to submit a resume and cover letter, including a sentence about their favorite diamond shape. The interview process includes a recruiting phone call, an online exercise, and a video interview with a leader.
Requirements
- Passion for providing excellent customer service and going above and beyond for customers.
- Drive to exceed sales targets.
- Attention to detail and an interest in process in a fast-moving work environment.
- Clear and concise communication with customers and teammates in person, by email, and by chat.
- Teamwork and collaboration.
- Availability for a full-time schedule that includes weekend days.
Responsibilities
- Use sales strategies and product knowledge to guide customers through purchasing decisions in appointments and walk-in consultations, providing personalized experiences.
- Manage incoming sales leads by email, live chat, and phone to achieve individual revenue targets while providing a luxury customer experience.
- Greet, check in, and assist customers through the purchasing process.
- Conduct post-sale appointments to assist and educate customers regarding pick-ups, exchanges, resizing, and other inquiries.
- Call customers to confirm showroom appointments and answer pre-appointment questions.
- Review customer feedback surveys and online reviews and work with leaders to improve customer experience and sales performance.
- Enforce waiting-room policies to maintain a safe, pleasant experience and help ensure product security.
- Open and/or close the showroom and waiting area.
- Use the ERP system to manage tasks and communicate cross-functionally.
- Act as a brand advocate by sharing the mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Benefits
- Career-growth opportunities, regular one-on-ones with a manager, training opportunities, and an annual 360 review process.
- Consistent weekly hours and two consecutive days off.
- Lifestyle Spending Account reimbursements for eligible wellness expenses.
- Company-sponsored learning and tuition reimbursement for role-specific training.
- Employee jewelry discounts.
- Sales incentive programs.
- Mental health resources, self-care apps and seminars, and 24/7 counseling through the Employee Assistance program.
- Giving-back and volunteer opportunities.
- Medical, dental, and vision plans, with employer HSA contributions.
- 401(k) match.
- Accrual of three weeks of paid time off in the first year.
- Paid parental leave.
- Employer-paid disability and life insurance.
- Pre-tax commuter benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
