Sales Associate, Jewelry

Brilliant Earth•Charlotte, NC

12d•Onsite

About The Position

Brilliant Earth is hiring a Jewelry Consultant to provide an exceptional experience for customers shopping for luxury jewelry. The consultant guides customers through the sales process and helps them find products that suit their needs through in-person and virtual appointments, phone calls, live chat, and walk-in consultations. The role involves achieving sales targets in a fast-paced environment while creating personalized experiences for customers during important life moments. This is an in-person position at the Charlotte, North Carolina location. The ideal candidate can work a full-time schedule that includes weekend days. The targeted compensation budget is $19–$21 per hour and may be adjusted at the company’s discretion.

Requirements

Passion for providing an excellent customer experience and going above and beyond to help customers.
Drive to exceed sales goals and targets.
Strong attention to detail and ability to follow processes in a fast-moving work environment.
Clear and concise communication with customers and teammates in person, by email, and by chat.
Collaborative, team-oriented approach.
Ability to work a full-time schedule that includes weekend days.

Responsibilities

Use sales strategies and product knowledge to guide customers through purchasing decisions during appointments and walk-in consultations.
Manage incoming sales leads through email, live chat, and phone to meet individual revenue targets while providing a luxury customer experience.
Greet, check in, and assist customers throughout the purchasing process, creating a personalized one-on-one experience.
Conduct post-sale appointments for customer pickups, exchanges, resizing, and other inquiries.
Call customers to confirm showroom appointments and answer questions before their visits.
Review customer feedback surveys and online reviews and work with leaders to improve customer experience and sales performance.
Enforce waiting-room policies to maintain a safe and pleasant environment and help ensure product security.
Open and/or close the showroom and waiting area.
Use the ERP system to manage tasks and communicate across teams.
Represent the brand and share its mission to create a more sustainable, transparent, and compassionate jewelry industry.

Benefits

Career growth opportunities, regular one-on-one meetings with a manager, training opportunities, and an annual 360 review process.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses, including gym memberships, massage, and counseling.
Company-sponsored continued education and tuition reimbursement for role-specific training.
Employee discount on jewelry.
Sales incentive programs.
Mental health resources, self-care apps, seminars, and an Employee Assistance Program with 24/7 counseling access.
Medical, dental, and vision plans, with employer HSA contributions.
401(k) match.
Three weeks of accrued paid time off during the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.
Giving-back programs and volunteer opportunities.