Sales Associate, Jewelry

Brilliant Earth•Chicago, IL

6d•$20 - $22•Onsite

About The Position

Brilliant Earth’s Jewelry Consultants provide an exceptional experience for customers, guiding them throughout the sales process through in-person and virtual appointments, phone, and live chat. They help customers find jewelry that suits them from the company’s luxury product line, create personalized experiences, and meet or exceed sales targets in a fast-paced environment. This position is in person at the Gold Coast location in Chicago, Illinois, and requires a full-time schedule that includes weekend days. The targeted compensation budget is $20–$22 per hour, subject to change at the company’s discretion. The role involves guiding customers through purchasing decisions, managing sales leads and consultations, supporting customers after a sale, and helping maintain a safe and pleasant showroom experience. Jewelry Consultants also use an ERP system to manage tasks and communicate across teams, and represent Brilliant Earth’s mission to foster a more sustainable, transparent, and compassionate jewelry industry.

Requirements

A strong commitment to providing an exceptional customer experience.
Motivation to exceed sales goals and targets.
Attention to detail and an interest in process in a fast-moving environment.
Clear, concise communication with customers and teammates in person, by email, and by chat.
Ability and willingness to collaborate as part of a team.
Ability to work a full-time schedule that includes weekend days.

Responsibilities

Use sales strategies and product knowledge to guide customers through purchasing decisions during appointments and walk-in consultations, creating personalized experiences.
Manage incoming sales leads through email, live chat, and phone to meet individual revenue targets while providing a luxury customer experience.
Greet, check in, and assist customers through the purchasing process.
Conduct post-sale appointments for customer pick-ups, exchanges, resizing, and other inquiries.
Call customers to confirm showroom appointments and answer questions before appointments.
Review customer feedback surveys and online reviews, working with leaders to improve customer experience and sales performance.
Enforce waiting-room policies to help ensure a safe and pleasant experience and protect product security.
Open and/or close the showroom and waiting area.
Use the ERP system to manage tasks and communicate cross-functionally.
Act as a brand advocate by sharing the company’s mission.

Benefits

Training program and career-growth opportunities.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses.
Company-sponsored learning and tuition reimbursement for role-specific training.
Employee discount on jewelry.
Sales incentive programs.
Mental health resources and an Employee Assistance Program with 24/7 access to counseling.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision plans, with employer HSA contributions.
401(k) match.
Three weeks of accrued paid time off in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.