Sales Associate, Jewelry

Brilliant Earth•Tampa, FL

6d•$20 - $22•Onsite

About The Position

Brilliant Earth’s Jewelry Consultants provide an exceptional customer experience across in-person and virtual appointments, phone, and live chat. They guide customers through the sales process and help them select jewelry from the company’s luxury product line, creating personalized experiences while meeting and exceeding sales targets. This is an in-person role at the Tampa location, with a full-time schedule that includes weekend days. The targeted compensation budget is $20–$22 per hour and may be adjusted at the company’s discretion.

Requirements

A strong customer-service orientation and willingness to go above and beyond to provide an excellent experience.
Motivation to exceed goals and sales targets.
Attention to detail and a commitment to process in a fast-moving environment.
Clear and concise communication with customers and teammates in person, by email, and through chat.
A collaborative, team-oriented approach.

Responsibilities

Use sales strategies and product knowledge to guide customers through purchasing decisions in appointments and walk-in consultations, creating memorable and personalized experiences.
Manage a high volume of sales leads through email, live chat, and phone to achieve individual revenue targets while delivering a luxury customer experience.
Greet, check in, and assist customers throughout the purchasing process.
Conduct post-sale appointments for customer pick-ups, exchanges, resizing, and other inquiries.
Call customers to confirm showroom appointments and answer questions before their appointments.
Review customer feedback surveys and online reviews and work with leaders to improve the customer experience and sales performance.
Enforce waiting-room policies to maintain a safe and pleasant experience and protect product security.
Open and/or close the showroom and waiting area.
Use the ERP system to manage tasks and communicate cross-functionally.
Represent the brand and share its mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Benefits

Training and opportunities for career growth, including manager one-on-ones, training opportunities, and an annual 360 review process.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses.
Company-sponsored continued education and tuition reimbursement for role-specific training.
Employee jewelry discount.
Sales incentive programs.
Access to mental health resources, self-care apps, seminars, and a 24/7 Employee Assistance Program counseling service.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision plans, with employer HSA contributions.
401(k) match.
Three weeks of accrued paid time off in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.