Sales Associate, Jewelry
About The Position
Brilliant Earth is hiring a Jewelry Consultant to provide an exceptional experience for customers shopping for luxury jewelry. The consultant guides customers through the sales process using in-person and virtual appointments, phone, email, and live chat, helping them find jewelry that matches their needs. The role combines personalized customer service, product knowledge, and sales performance in a fast-paced showroom environment. This is an in-person position at the Gold Coast location in Chicago, Illinois, with a targeted compensation budget of $20–$22 per hour. The ideal candidate is passionate about customer service, motivated to meet and exceed sales goals, attentive to detail, clear in written and verbal communication, and collaborative. Brilliant Earth offers training, career-growth opportunities, consistent weekly hours with two consecutive days off, and a range of employee benefits.
Requirements
- Ability to work a full-time schedule that includes weekend days.
- Passion for providing an exceptional customer experience and willingness to go above and beyond for customers.
- Motivation to meet and exceed sales targets.
- Attention to detail and appreciation for process in a fast-moving work environment.
- Clear and concise communication with customers and teammates in person, by email, and by chat.
- Collaborative, team-oriented approach.
Responsibilities
- Guide customers through purchasing decisions during appointments and walk-in consultations using sales strategies and product knowledge.
- Manage incoming sales leads through email, live chat, and phone to meet individual revenue targets while delivering a luxury customer experience.
- Greet, check in, and assist customers throughout the purchasing process.
- Conduct post-sale appointments for customer pickups, exchanges, resizing, and other inquiries.
- Call customers to confirm showroom appointments and answer questions before their appointments.
- Review customer feedback surveys and online reviews, and work with leaders to improve customer experience and sales performance.
- Enforce waiting-room policies to maintain a safe and pleasant experience and protect product security.
- Open and/or close the showroom and waiting area.
- Use the ERP system to manage tasks and communicate across teams.
- Represent the brand and share its mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Benefits
- Career-growth opportunities, regular one-on-ones with a manager, training opportunities, and an annual 360 review process.
- Consistent weekly hours and two consecutive days off.
- Lifestyle Spending Account reimbursements for eligible wellness expenses.
- Company-sponsored continued education and tuition reimbursement for role-specific trainings.
- Employee discount on jewelry.
- Sales incentive programs.
- Mental health resources, self-care apps, seminars, and 24/7 counseling access through the Employee Assistance program.
- Giving-back programs and volunteer opportunities.
- Medical, dental, and vision plans, with employer HSA contributions.
- 401(k) match.
- Three weeks of accrued paid time off in the first year.
- Paid parental leave.
- Employer-paid disability and life insurance.
- Pre-tax commuter benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
