Sales Associate, Jewelry
About The Position
Brilliant Earth is hiring a Jewelry Consultant to provide an exceptional experience for customers shopping its luxury jewelry product line. The consultant guides customers through the sales process and helps them find jewelry that suits them through in-person and virtual appointments, phone, and live chat. The role focuses on creating personalized experiences, meeting and exceeding sales targets, and supporting customers during important life moments. This is an in-person position at the company's new San Jose showroom. The ideal candidate can work a full-time schedule that includes weekend days. The targeted compensation budget is $24–$26 per hour and may be adjusted at the company's discretion.
Requirements
- A strong customer-service orientation and commitment to providing an excellent experience.
- Motivation to exceed sales goals and targets.
- Attention to detail and an interest in process in a fast-moving work environment.
- Clear and concise communication with customers and teammates in person, by email, and by chat.
- A collaborative, team-oriented approach.
- Ability to work a full-time schedule that includes weekend days.
Responsibilities
- Use sales strategies and product knowledge to guide customers through purchasing decisions during appointments and walk-in consultations, creating personalized experiences.
- Manage a high volume of sales leads by email, live chat, and phone while achieving individual revenue targets and providing a luxury customer experience.
- Greet, check in, and assist customers throughout the purchasing process.
- Conduct post-sale appointments for customer pick-ups, exchanges, re-sizing, and other inquiries.
- Call customers to confirm showroom appointments and answer questions before appointments.
- Review customer feedback surveys and online reviews and work with leaders to improve customer experience and sales performance.
- Enforce waiting-room policies to maintain a safe and pleasant guest experience and ensure product security.
- Open and/or close the showroom and waiting area.
- Use the ERP system to manage tasks and communicate cross-functionally.
- Represent the brand and share its mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Benefits
- Excellent training program and opportunities for career growth.
- Consistent weekly hours and two consecutive days off.
- Lifestyle Spending Account reimbursements for eligible wellness expenses.
- Company-sponsored learning and access to tuition reimbursement for role-specific training.
- Employee discount on jewelry.
- Sales incentive programs.
- Access to mental health resources and an Employee Assistance Program with 24/7 counseling access.
- Giving-back programs and volunteer opportunities.
- Medical, dental, and vision plans, with employer HSA contributions.
- 401(k) match.
- Three weeks of PTO accrued in the first year.
- Paid parental leave.
- Employer-paid disability and life insurance.
- Pre-tax commuter benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
