Sales Associate, Jewelry
About The Position
Brilliant Earth is hiring a Jewelry Consultant to provide exceptional customer experiences at its Denver, Colorado location. The role guides customers through jewelry purchases using in-person and virtual appointments, phone, live chat, email, and walk-in consultations. Consultants use product knowledge and sales strategies to help customers select jewelry, meet individual revenue targets, and create personalized experiences during important life moments. This is an in-person position with a full-time schedule that includes weekend days. The position also involves managing post-sale customer needs, showroom operations, customer feedback, product security, and cross-functional communication through the company’s ERP system. The Jewelry Consultant represents Brilliant Earth’s mission to support a more sustainable, transparent, and compassionate jewelry industry. The targeted compensation budget is $20–$22 per hour and may be adjusted at the company’s discretion.
Requirements
- Passion for providing an excellent customer experience and going above and beyond for customers.
- Drive to exceed sales targets and individual goals.
- Strong attention to detail and an interest in process in a fast-paced work environment.
- Clear and concise communication with customers and teammates in person, by email, and by chat.
- Collaborative, team-oriented approach.
- Ability to work a full-time schedule that includes weekend days.
Responsibilities
- Guide customers through purchasing decisions using product knowledge and sales strategies in appointments and walk-in consultations.
- Manage incoming sales leads through email, live chat, and phone to achieve individual revenue targets and provide a luxury customer experience.
- Greet, check in, and assist customers throughout the purchasing process.
- Conduct post-sale appointments for pickups, exchanges, resizing, and other customer inquiries.
- Call customers to confirm showroom appointments and answer pre-appointment questions.
- Review customer feedback surveys and online reviews and work with leaders to improve customer experience and sales performance.
- Enforce waiting-room policies to maintain a safe, pleasant experience and ensure product security.
- Open and/or close the showroom and waiting area.
- Use the ERP system to manage tasks and communicate across teams.
- Represent the company’s mission to create a more sustainable, transparent, and compassionate jewelry industry.
Benefits
- Career growth opportunities, regular manager one-on-ones, training, and an annual 360 review process.
- Consistent weekly hours and two consecutive days off.
- Lifestyle Spending Account reimbursements for eligible wellness expenses.
- Company-sponsored continued education and tuition reimbursement for role-specific training.
- Employee discount on jewelry.
- Sales incentive programs.
- Mental wellness resources, self-care apps, seminars, and 24/7 counseling through the Employee Assistance program.
- Giving-back programs and volunteer opportunities.
- Medical, dental, and vision plans, with employer HSA contributions.
- 401(k) match.
- Three weeks of accrued paid time off in the first year.
- Paid parental leave.
- Employer-paid disability and life insurance.
- Pre-tax commuter benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
