Sales Associate, Jewelry

Brilliant Earth•Tampa, FL

5d•Onsite

About The Position

Brilliant Earth is hiring an in-person Jewelry Consultant at its Tampa location. The role provides customers with personalized assistance throughout the jewelry sales process through in-person and virtual appointments, walk-in consultations, phone calls, and live chat. Jewelry Consultants help customers select products from the luxury jewelry line while meeting and exceeding sales targets in a fast-paced environment. The position is intended for someone who can work a full-time schedule that includes weekend days. The role also includes supporting customers after purchase, coordinating showroom appointments, maintaining a safe and pleasant waiting area, and handling showroom opening or closing. The Jewelry Consultant uses an ERP system to manage tasks and communicate across teams, and represents the company’s mission to foster a more sustainable, transparent, and compassionate jewelry industry. The targeted compensation budget is $20–$22 per hour and may be adjusted at the company’s discretion.

Requirements

Passion for providing an excellent customer experience and going above and beyond to help customers.
Drive to meet and exceed sales targets.
Attention to detail and comfort with processes in a fast-moving work environment.
Clear, concise communication with customers and teammates in person, by email, and by chat.
Ability to collaborate as a team player.
Ability to work a full-time schedule that includes weekend days.

Responsibilities

Use sales strategies and product knowledge to guide customers through purchasing decisions in appointments and walk-in consultations, creating personalized experiences.
Manage incoming sales leads through email, live chat, and phone to achieve individual revenue targets while providing a luxury customer experience.
Greet, check in, and assist customers throughout the purchasing process.
Conduct post-sale appointments for pickups, exchanges, resizing, and other inquiries.
Call customers to confirm showroom appointments and answer questions before appointments.
Review customer feedback surveys and online reviews and work with leaders to improve customer experience and sales performance.
Enforce waiting-room policies to maintain a safe and pleasant experience and protect product security.
Open and/or close the showroom and waiting area.
Use the ERP system to manage tasks and communicate across functions.
Act as a brand advocate by sharing the company’s mission to create a more sustainable, transparent, and compassionate jewelry industry.

Benefits

Excellent training program and career growth opportunities.
Consistent weekly schedule with two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses.
Company-sponsored learning and tuition reimbursement for role-specific training.
Employee jewelry discounts.
Sales incentive programs.
Access to mental health resources, self-care apps, seminars, and a 24/7 Employee Assistance Program counseling service.
Medical, dental, and vision plans, with employer HSA contributions.
401(k) match.
Three weeks of PTO accrued in the first year.
Paid parental leave.
100% employer-paid disability and life insurance.
Pre-tax commuter benefits.
Giving-back programs and volunteer opportunities.