Sales Associate, Jewelry

Brilliant Earth•Columbus, OH

5d•Onsite

About The Position

Brilliant Earth is hiring an in-person Sales Associate, Jewelry (Jewelry Consultant) at its Columbus, Ohio location. Jewelry Consultants guide customers through the full sales journey via in-person and virtual appointments, phone, and live chat, helping them find the right piece from the company’s luxury product line. They create personalized customer experiences while meeting and exceeding sales targets in a fast-paced environment. The ideal candidate can work a full-time schedule that includes weekend days. The targeted compensation budget is $19–$21 per hour and may be adjusted at the company’s discretion. The role includes an excellent training program and opportunities for career growth.

Requirements

Able to work a full-time schedule that includes weekend days.
Passion for providing an exceptional customer experience.
Motivation to exceed sales goals and targets.
Attention to detail and ability to follow processes in a fast-moving work environment.
Clear and concise communication with customers and teammates in person, by email, or by chat.
Collaborative, team-oriented approach.

Responsibilities

Use sales strategies and product knowledge to guide customers through purchasing decisions during appointments and walk-in consultations.
Manage a high volume of incoming sales leads through email, live chat, and phone to attain individual revenue targets while providing a luxury customer experience.
Greet, check in, and assist customers throughout the purchasing process.
Conduct post-sale appointments for customer pick-ups, exchanges, resizing, and other inquiries.
Call customers to confirm showroom appointments and answer questions before appointments.
Review customer feedback surveys and online reviews, working with leaders to improve customer experience and sales performance.
Enforce waiting-room policies to maintain a safe and pleasant experience and ensure product security.
Open and/or close the showroom and waiting area.
Use the ERP system to manage tasks and communicate cross-functionally.
Act as a brand advocate by sharing the mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Benefits

Training opportunities and career growth support, including regular one-on-ones with a manager and an annual 360 review process.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses.
Company-sponsored learning and tuition reimbursement for role-specific training.
Employee discount on jewelry.
Sales incentive programs.
Mental health resources, self-care apps, seminars, and an Employee Assistance Program with 24/7 counseling access.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision plans, with employer HSA contributions.
401(k) match.
Three weeks of PTO accrued in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.