Sales Associate, Jewelry (Part time)

Brilliant Earth • Walnut Creek, CA

12d • Onsite

About The Position

Brilliant Earth is hiring a part-time Jewelry Consultant for its Walnut Creek, California showroom. Jewelry Consultants provide an exceptional customer experience and guide customers through the sales process using in-person and virtual appointments, phone, and live chat. They help customers select jewelry from the company’s luxury product line, create personalized experiences, and meet or exceed sales targets. The role is in person and requires a part-time schedule that includes weekend days. The targeted compensation budget is $24–$26 per hour, subject to change at the company’s discretion.

Requirements

• A strong commitment to providing an exceptional customer experience.
• Motivation to exceed sales goals and individual sales targets.
• Attention to detail and an appreciation for process in a fast-moving work environment.
• Clear and concise communication with customers and teammates in person, by email, and through chat.
• A collaborative, team-oriented approach.
• Ability to work a part-time schedule that includes weekend days.

Responsibilities

• Use sales strategies and product knowledge to guide customers through purchasing decisions during appointments and walk-in consultations.
• Manage incoming sales leads through email, live chat, and phone to achieve individual revenue targets while providing a luxury customer experience.
• Greet, check in, and assist customers throughout the purchasing process.
• Conduct post-sale appointments for pickups, exchanges, resizing, and other customer inquiries.
• Call customers to confirm showroom appointments and answer questions before their appointments.
• Review customer feedback surveys and online reviews and work with leaders to improve customer experience and sales performance.
• Enforce waiting-room policies to help maintain a safe and pleasant experience and ensure product security.
• Open and/or close the showroom and waiting area.
• Use the ERP system to manage tasks and communicate across teams.
• Represent the brand and share its mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Benefits

• Career growth support, including regular one-to-ones with a manager, training opportunities, and an annual 360 review process.
• Employee discount on jewelry.
• Sales incentive programs.
• Mental health resources, including self-care apps, seminars, and 24/7 counseling through the Employee Assistance Program.
• Giving-back programs and volunteer opportunities.
• 401(k) match.
• Paid parental leave.
• Pre-tax commuter benefits.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed