Sales Associate, Jewelry (Part time)

Brilliant Earth • Walnut Creek, CA

13d • $24 - $26 • Onsite

About The Position

Brilliant Earth is hiring a part-time Jewelry Consultant for its Walnut Creek, California showroom. Jewelry Consultants provide an exceptional experience for customers by guiding them through the sales process using in-person and virtual appointments, phone, and live chat. They help customers find jewelry from the company’s luxury product line, create personalized experiences, and meet or exceed sales targets in a fast-paced environment. This is an in-person role with a part-time schedule that includes weekend days.

The targeted compensation budget is $24–$26 per hour and may be adjusted at the company’s discretion. The role offers a range of employee benefits and growth opportunities, including training, regular manager check-ins, and an annual 360 review process.

Requirements

• Passion for providing customers with an exceptional experience and going above and beyond to help them.
• Motivation to exceed sales goals and targets.
• Attention to detail and a passion for process in a fast-moving work environment.
• Clear and concise communication with customers and teammates in person, by email, and by chat.
• Collaborative, team-oriented approach.
• Ability to work a part-time schedule that includes weekend days.

Responsibilities

• Use sales strategies and product knowledge to guide customers through purchases during appointments and walk-in consultations.
• Manage incoming sales leads through email, live chat, and phone while meeting individual revenue targets and providing a luxury customer experience.
• Greet, check in, and assist customers throughout the purchasing process.
• Conduct post-sale appointments for pick-ups, exchanges, resizing, and other inquiries.
• Call customers to confirm showroom appointments and answer pre-appointment questions.
• Review customer feedback surveys and online reviews, and work with leaders to improve customer experience and sales performance.
• Enforce waiting-room policies and help maintain a safe, pleasant experience and product security.
• Open and/or close the showroom and waiting area.
• Use the ERP system to manage tasks and communicate across functions.
• Act as a brand advocate by sharing the company’s mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Benefits

• Career growth opportunities, training, regular one-on-one manager meetings, and an annual 360 review process.
• Employee discount on jewelry.
• Sales incentive programs.
• Access to mental health resources, self-care apps, seminars, and a 24/7 Employee Assistance Program counseling service.
• Giving-back programs and volunteer opportunities.
• 401(k) match.
• Paid parental leave.
• Pre-tax commuter benefits.
• Competitive compensation and a robust benefits package.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed