Sales Associate, Jewelry (Part Time)

Brilliant Earth • Seattle, WA

13d • $22 - $24 • Onsite

About The Position

Brilliant Earth is hiring a part-time Sales Associate, Jewelry (Jewelry Consultant) for its Seattle, Washington showroom. Jewelry Consultants provide an exceptional customer experience and guide customers through the sales process across in-person and virtual appointments, phone, and live chat. They help customers select jewelry from the company’s luxury product line and create personalized experiences while meeting and exceeding sales targets. The role is performed in person at the showroom and requires a part-time schedule that includes weekend days. The targeted compensation budget is $22–$24 per hour, subject to change at the company’s discretion.

Requirements

• A passion for providing customers with an excellent experience and going above and beyond to help them.
• Motivation to exceed sales goals and targets.
• Attention to detail and an appreciation for process in a fast-moving work environment.
• Clear, concise communication with customers and teammates in person, by email, and through chat.
• A collaborative, team-oriented approach.
• Ability to work a part-time schedule that includes weekend days.

Responsibilities

• Use sales strategies and product knowledge to guide customers through purchasing decisions in appointments and walk-in consultations, creating personalized experiences.
• Manage a high volume of sales leads through email, live chat, and phone to attain individual revenue targets while providing a luxury customer experience.
• Greet, check in, and assist customers throughout the purchasing process.
• Conduct post-sale appointments for pickups, exchanges, resizing, and other inquiries.
• Call customers to confirm showroom appointments and answer questions before appointments.
• Review customer feedback surveys and online reviews and work with leaders to improve customer experience and sales performance.
• Enforce waiting-room policies to maintain a safe and pleasant guest experience and protect product security.
• Open and/or close the showroom and waiting area.
• Use the ERP system to manage tasks and communicate across functions.
• Represent the brand and share its mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Benefits

• Career-growth support, including regular one-on-ones with a manager, training opportunities, and an annual 360 review process.
• Employee discount on jewelry.
• Sales incentive programs that recognize and reward performance.
• Access to mental health resources, including self-care apps, seminars, and 24/7 counseling through the Employee Assistance program.
• Giving-back programs and volunteer opportunities.
• 401(k) match.
• Paid parental leave.
• Pre-tax commuter benefits.
• Competitive compensation and a robust benefits package.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed