Sales Associate, Jewelry

Brilliant Earth•Philadelphia, PA

5d•Onsite

About The Position

Brilliant Earth is hiring a Sales Associate, Jewelry (Jewelry Consultant) for its Philadelphia location. Jewelry Consultants deliver an exceptional customer experience through in-person and virtual appointments, phone, and live chat. They help customers find jewelry from the company’s luxury product line, meet and exceed sales targets, and create personalized experiences around important life moments. This is an in-person role with a full-time schedule that includes weekend days. The targeted compensation budget is $19–$21 per hour and may be adjusted at the company’s discretion. The position requires delivering personalized consultations, managing incoming sales leads, supporting customers before and after purchases, and helping maintain a safe and pleasant showroom. Consultants use an ERP system to manage tasks and communicate across teams, and represent the company’s mission to foster a more sustainable, transparent, and compassionate jewelry industry. Brilliant Earth offers training and career-growth opportunities, a consistent weekly schedule with two consecutive days off, wellness and learning benefits, employee discounts, sales incentives, health coverage, retirement matching, paid time off, parental leave, insurance, and commuter benefits.

Requirements

A strong passion for providing excellent customer experiences and going above and beyond to help customers.
Motivation to exceed sales goals and targets.
Attention to detail and an appreciation for process in a fast-moving work environment.
Clear and concise communication with customers and teammates in person, by email, and by chat.
A collaborative, team-oriented approach.
Ability to work a full-time schedule that includes weekend days.

Responsibilities

Use sales strategies and product knowledge to guide customers through purchasing decisions during appointments and walk-in consultations, creating memorable and personalized experiences.
Manage a high volume of incoming sales leads through email, live chat, and phone to achieve individual revenue targets while providing a luxury customer experience.
Greet, check in, and assist customers through the purchasing process.
Conduct post-sale appointments to assist and educate customers about pickups, exchanges, resizing, and other inquiries.
Call customers to confirm showroom appointments and answer pre-appointment questions.
Review customer feedback surveys and online reviews, and work with leaders to improve customer experience and sales performance.
Enforce waiting-room policies to help ensure a safe and pleasant experience for guests and maintain product security.
Open and/or close the showroom and waiting area.
Use the ERP system to manage tasks and communicate cross-functionally.
Act as a brand advocate for the company’s mission to create a more sustainable, transparent, and compassionate jewelry industry.

Benefits

Training program and opportunities for career growth.
Regular one-on-one meetings with a manager, training opportunities, and an annual 360 review process.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account with reimbursements for eligible wellness expenses.
Company-sponsored learning and tuition reimbursement for role-specific training.
Employee discount on jewelry.
Sales incentive programs.
Access to mental health resources and an Employee Assistance Program with 24/7 counseling access.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision plans, with employer HSA contributions.
401(k) match.
Three weeks of paid time off accrued in the first year.
Paid parental leave.
Disability and life insurance, 100% employer-paid.
Pre-tax commuter benefits.