Sales Associate / Front Desk

Elements Massage•Belmont, MA

16d•$17 - $18

About The Position

Elements Massage Belmont is seeking a retail sales and customer service team member who can positively affect clients’ lives. The studio values work-life balance, effective communication, collaboration, and providing team members with resources to succeed. The role focuses on following the studio’s sales process, selling the monthly Elements Wellness Program, building customer loyalty, and delivering attentive, hospitable customer service to new, established, and prospective clients. Scheduling and payments are handled through easy-to-learn computer programs. The position offers starting pay of $17–$18 per hour depending on experience, monthly-conversion bonuses, commission on wellness plan sales, opportunities for additional bonuses, medical insurance, and a complimentary monthly massage or skincare service at the studio.

Requirements

Enjoy talking with clients and, especially, listening to them.
Availability to work some evenings and a weekend shift.

Nice To Haves

Prior retail sales experience, preferably selling memberships or services in person to potential clients.
Customer service experience in a spa-like or similar environment, with attention to hospitality and execution.
Familiarity with modern office tools and systems.

Responsibilities

Follow the established sales process to sell the monthly Elements Wellness Program.
Build customer loyalty through effective sales and service.
Listen to new, established, and prospective clients.
Respond to client criticism with strong customer service.
Help create a positive work environment for employees and a strong client experience.
Use computer programs to process scheduling and payments.