Sales Associate eComPhone - AutoNation Honda Dulles

AutoNation • AutoNation Honda Dulles, VA

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About The Position

The e-Commerce Sales Associate interacts with customers online, over the phone, and in person to guide them through their vehicle purchase in a no-haggle sales environment. The role involves responding to leads promptly, answering questions, sharing information, and helping customers move from phone and internet contact to an in-store experience.

The associate helps customers select a vehicle, discusses terms and payment options suited to their lifestyles and budgets, and closes sales. They provide an exceptional experience before and after purchase, follow up to ensure customer satisfaction, and help transition customers to the Service department to support vehicle ownership.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability and drive to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience, preferably in retail.
• Strong communication and interpersonal skills.
• A desire to help people and exceed expectations.

Responsibilities

• Respond to customer leads in a timely fashion.
• Answer questions and provide vehicle and sales information to customers online, by phone, and in person.
• Guide customers from online and phone contact to an in-store experience.
• Help customers select a vehicle and discuss terms and payment options that meet their needs and budgets.
• Close vehicle sales.
• Follow up with customers to ensure satisfaction after purchase.
• Help transition customers to the Service department.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Discount offers through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED