Parts Retail Associate L1 - AutoNation Honda Dulles

AutoNation • Sterling, VA

1d

About The Position

The Parts Retail Associate interacts with customers to help them purchase automotive parts and create an exceptional buying experience that builds customer loyalty to AutoNation. The role assists both technicians and retail customers, provides information and sales opportunities, and supports parts inventory and merchandising. Success is measured by achieving parts sales and customer satisfaction targets.

Requirements

• At least three years as an automotive parts professional.
• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• One year of experience in an automotive parts department.
• One year of sales experience.

Responsibilities

• Promptly and courteously assist technicians and retail customers.
• Obtain the correct parts and accessories for technicians and retail customers in a timely manner.
• Accurately price parts and accessories using the proper pricing source and enter the information into the appropriate documents and computer system.
• Answer telephone calls promptly and courteously, making every effort to satisfy callers’ inquiries.
• Stock incoming inventory in the correct location.
• Keep the parts department clean and orderly.
• Provide customers with needed information and offer additional sales opportunities.
• Create and maintain merchandising displays to promote product sales.
• Provide an exceptional customer experience to drive loyalty.
• Achieve parts sales targets.
• Achieve customer satisfaction targets.

Benefits

• Competitive compensation.
• 401k matching.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED