Sales Associate eCommerce - AutoNation CDJR Spring

AutoNation • Spring Township, PA

2d

About The Position

The e-Commerce Sales Associate works with customers online, over the phone, and in person to guide them through purchasing a vehicle in AutoNation’s no-haggle sales environment. The role involves responding promptly to leads, answering questions, providing information, and helping customers move from phone or internet contact to an in-store experience.

The associate helps customers select a vehicle, discusses and negotiates terms so payment options fit their lifestyles, budgets, and expectations, and closes sales. They provide an exceptional customer experience before and after purchase, follow up to ensure customer satisfaction, and help transition customers to the Service department to support their vehicle ownership experience. The position offers career paths into finance, management, and other areas.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience, preferably in retail.

Responsibilities

• Respond to customer leads in a timely fashion through online, phone, and in-person interactions.
• Answer customer questions and provide vehicle and purchasing information.
• Guide customers from phone or internet contact to an in-store experience.
• Help customers select a vehicle and discuss terms and payment options that suit their lifestyle, budget, and expectations.
• Close vehicle sales.
• Follow up with customers to ensure satisfaction before and after purchase.
• Help transition customers to the Service department.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to discounts and deals through YouDecide.
• Career paths into finance, management, and beyond.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED