AutoNation USA Sanford - Sales Associate-eCommerce/Phone

AutoNation • Sanford, FL

2d

About The Position

The e-Commerce Sales Associate interacts with customers online, over the phone, and in person to guide them through vehicle purchases in a no-haggle sales environment. The role involves responding promptly to leads, answering questions, providing information, and helping customers move from phone or internet contact to an in-store experience.

The associate uses communication and listening skills to help customers select vehicles, discuss terms and payment options that fit their lifestyles and budgets, and close sales. The role also supports customers after purchase by following up on satisfaction and helping transition them to the Service department. AutoNation describes the position as part of a supportive, team-oriented environment with career paths into finance, management, and other areas.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience, preferably retail.
• Sales or customer service experience.

Responsibilities

• Respond to customer leads in a timely manner.
• Answer customer questions and provide vehicle and purchasing information.
• Guide customers from online or phone contact to an in-store experience.
• Help customers select vehicles that meet their needs.
• Discuss terms and payment options that meet customers’ lifestyles, budgets, and expectations.
• Close vehicle sales in a no-haggle sales environment.
• Provide an exceptional customer experience before and after purchase.
• Follow up with customers to ensure satisfaction and drive loyalty.
• Help transition customers to the Service department.

Benefits

• Competitive benefits and compensation.
• 401(k) matching.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide.
• Career paths into finance, management, and beyond.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED