AutoNation USA Sanford - Entry Level Service Advisor

AutoNation • Sanford, FL

3d • Onsite

About The Position

AutoNation is a leading automotive retailer in the United States, providing a wide range of products and services including new and used vehicles, financing, parts, and expert maintenance and repair. Through its DRV PNK initiative, AutoNation has raised significant funds for cancer-related causes. As a Service Advisor, you will be part of a national team servicing a large volume of vehicles daily, focusing on building customer loyalty. You will use your communication skills, automotive knowledge, and technology to identify opportunities that ensure customer safety. The Service Advisor acts as a liaison between Service Technicians and customers, playing an active role in the service lane. You will explain technician recommendations clearly to customers and identify opportunities for upselling to maintain vehicle safety.

Requirements

• High school diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Demonstrated communication, consultative, interpersonal and organizational skills
• The willingness to follow up with customers
• Experience and desire to work with technology
• Valid in-state driver’s license and an acceptable, safe driving record

Nice To Haves

• Prior sales experience preferred but not required

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience
• Meet or exceed targeted sales goals & the targeted customer satisfaction index
• Greet customers in a friendly manner when they arrive
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
• Produce repair orders for customers, including cost and time estimates, with full transparency
• Communicate frequently with technicians and parts associates to ensure timely completion of work
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
• Follow up with customers to ensure satisfaction
• Gain superior product knowledge to effectively help customers
• Provide an exceptional customer experience to drive loyalty

Benefits

• Competitive compensation
• 401k matching
• Healthy work-life balance
• Insurance plans (health, dental, vision)
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide
• Participate in the DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED