Service Advisor (Entry Level)

Graham Auto Repair • Yelm, WA

3d • $18 - $24 • Hybrid

About The Position

Graham Auto Repair is seeking an empathetic, enthusiastic, and highly organized Junior Service Advisor to serve as the vital link between customers and technicians. This entry-level role is designed for growth, offering mentorship, paid training, and support to help individuals progress into a Senior Service Advisor position. The ideal candidate will have a natural gift for customer service, a solution-oriented mindset, and a strong drive to learn. The role involves managing customer interactions, explaining repair options, building trust through clear communication, and ensuring smooth shop operations.

Requirements

• 1+ years of customer service experience required (retail, hospitality, automotive, or client-facing roles).
• Strong computer proficiency, superior attention to detail, and top-tier written/verbal communication skills.
• Valid driver’s license and willingness to work at our Graham, WA, or Yelm, WA locations as needed.
• Commitment to obtaining ASE C1 certifications (we cover the cost!).
• Stationary work (~50% of the time at a computer desk), frequent verbal communication, occasional stair climbing, and ability to lift up to 20 lbs.
• Work is primarily indoors with occasional outdoor/shop exposure during vehicle walk-arounds or shuttle trips.

Nice To Haves

• Natural gift for customer service
• Solution-oriented mindset
• Strong drive to learn
• Genuine care for people
• Friendly, warm, and approachable demeanor
• Ability to make customers feel heard
• Ability to turn stressful car issues into smooth, comforting experiences
• Ability to listen with empathy
• Ability to ask the right questions
• Ability to break down complex ideas into simple, easy-to-understand concepts
• Ability to stay calm under pressure
• Ability to embrace a fast-paced environment
• Ability to face unexpected challenges with a helpful, can-do mindset
• Takes pride in staying organized
• Ability to track details
• Ability to keep everyone from customers to technicians on the same page
• Enthusiastic about cars
• Eager to absorb automotive knowledge
• Goal of growing into a senior advisory role

Responsibilities

• Serve as the welcoming face and voice of our shop across high-volume channels (phones answered in 3 rings or less, texts, chats, and emails).
• Listen attentively to customer concerns and guide them through repair options based on safety, urgency, and budget.
• Follow established shop processes to build accurate repair orders and present clear estimates.
• Build long-term customer trust by keeping them updated on repair timelines, costs, and maintenance recommendations in a clear, transparent way.
• Build quick connections with customers while driving our shop shuttle.
• Bridge the gap between our customers and our technician team, ensuring clear communication on every job.
• Prepare accurate, itemized repair orders and schedule services to keep the shop running smoothly.
• Maintain an inviting, clean service desk and waiting area for our guests.
• Drive the customer shuttle, assist with emergency parts runs, and participate actively in weekly team meetings.
• Commit to ongoing skill building, shop software mastery, and career growth milestones.
• Assist with emergency parts pick-ups and share your perspective in weekly team meetings.

Benefits

• Comprehensive Medical, Dental, Vision, Life Insurance, HSA, and Employee Assistance Program (EAP).
• 401(k) with company matching.
• Accrued PTO and paid holidays.
• Direct mentorship from senior advisors and management, paired with a structured pathway into a Senior Service Advisor role.
• 40 hours of annual paid professional training.
• Full company sponsorship C1 certification test fees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed