Service Advisor (Entry Level)

Graham Auto Repair • Yelm, WA

1d • Hybrid

About The Position

Graham Auto Repair is seeking an empathetic, enthusiastic, and highly organized Junior Service Advisor to serve as the vital link between customers and technicians. This role is designed for growth, offering mentorship, paid training, and support for progression into a Senior Service Advisor role. The ideal candidate is a people person with a solution-oriented mindset, strong organizational skills, and a drive to learn about automotive service.

Requirements

• 1+ years of customer service experience required (retail, hospitality, automotive, or client-facing roles).
• Strong computer proficiency.
• Superior attention to detail.
• Top-tier written/verbal communication skills.
• Valid driver’s license.
• Willingness to work at Graham, WA, or Yelm, WA locations as needed.
• Commitment to obtaining ASE C1 certifications (company covers the cost).

Nice To Haves

• Experience in the automotive industry.
• Familiarity with shop software.

Responsibilities

• Serve as the welcoming face and voice of the shop across high-volume channels (phones, texts, chats, and emails).
• Listen attentively to customer concerns and guide them through repair options based on safety, urgency, and budget.
• Follow established shop processes to build accurate repair orders and present clear estimates.
• Build long-term customer trust by keeping them updated on repair timelines, costs, and maintenance recommendations in a clear, transparent way.
• Build quick connections with customers while driving the shop shuttle.
• Bridge the gap between customers and the technician team, ensuring clear communication on every job.
• Prepare accurate, itemized repair orders and schedule services to keep the shop running smoothly.
• Maintain an inviting, clean service desk and waiting area.
• Drive the customer shuttle, assist with emergency parts runs, and participate actively in weekly team meetings.
• Commit to ongoing skill building, shop software mastery, and career growth milestones.
• Assist with emergency parts pick-ups and share perspective in weekly team meetings.

Benefits

• Salary Range: $17.50 – $24.00 per hour
• Comprehensive Medical, Dental, Vision, Life Insurance, HSA, and Employee Assistance Program (EAP).
• 401(k) with company matching.
• Accrued PTO and paid holidays.
• Direct mentorship from senior advisors and management.
• Structured pathway into a Senior Service Advisor role.
• 40 hours of annual paid professional training.
• Full company sponsorship for C1 certification test fees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed