Service Advisor - AutoNation Ford Tustin

AutoNation • Tustin, CA

2d • $50,000 - $120,000

About The Position

AutoNation is one of the largest automotive retailers in the United States, offering new and used vehicles, customer financing, parts, and maintenance and repair services. As a Service Advisor at AutoNation Ford Tustin, you will help build customer loyalty as part of a nationwide team servicing 20,000 cars a day. You will use communication skills, automotive knowledge, and technology to identify service opportunities that help keep customers safe in their vehicles.

Working in the service department, the Service Advisor acts as the go-between for Service Technicians and customers. The role includes active work in the service lane, explaining technicians’ recommendations in clear language, and suggesting appropriate upsell opportunities. You will help customers plan vehicle maintenance, provide transparent repair estimates, coordinate service work, and deliver an exceptional customer experience.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction index targets.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs using customer information, vehicle walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing required vehicle maintenance.
• Produce repair orders with transparent cost and time estimates.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Update customers on vehicle status according to their preferred communication method.
• Follow up with customers to ensure satisfaction.
• Develop superior product knowledge to effectively assist customers.
• Provide an exceptional customer experience to drive loyalty.

Benefits

• Competitive compensation and 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide, with offers from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED