Service Advisor - AutoNation Ford Tustin

AutoNation • Tustin, CA

6h

About The Position

The Service Advisor works in AutoNation’s service department as the liaison between customers and Service Technicians. The role combines customer service, automotive knowledge, and leading-edge technology to explain technicians’ recommendations in clear language and identify appropriate service opportunities. The Service Advisor is active in the service lane and helps customers maintain vehicle safety, build confidence, and develop long-term loyalty.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction index targets.
• Greet customers when they arrive.
• Determine vehicle needs using customer information, walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing vehicle maintenance.
• Prepare repair orders with transparent cost and time estimates.
• Communicate with technicians and parts associates to support timely completion of work.
• Update customers on vehicle status according to their communication preferences.
• Follow up with customers to ensure satisfaction.
• Develop superior product knowledge to help customers effectively.
• Provide an exceptional customer experience that drives loyalty.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED