AutoNation USA Sanford - Sales Associate-eCommerce/Phone

AutoNation • Sanford, FL

10h

About The Position

The e-Commerce Sales Associate interacts with customers online, over the phone, and in person to guide them through vehicle purchases in AutoNation’s no-haggle sales environment. The role responds to customer leads promptly, answers questions, provides information, and helps move customers from phone and internet contact to an in-store experience.

The associate helps customers select a vehicle, discusses terms and payment options suited to their needs and budgets, and closes sales. The role also provides support after purchase by following up on customer satisfaction and helping transition customers to the Service department. AutoNation describes the position as part of a customer-focused team with career paths into finance, management, and other areas.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience, preferably in retail.
• Strong communication and interpersonal skills.
• A desire to help people and exceed expectations.

Responsibilities

• Respond to customer leads in a timely fashion.
• Interact with customers online, by phone, and in person to guide vehicle purchases.
• Answer questions and provide vehicle and purchase information.
• Help customers move from online or phone contact to an in-store experience.
• Help customers select vehicles and discuss terms and payment options that meet their needs, budgets, and expectations.
• Close sales in a no-haggle sales environment.
• Follow up after purchase to ensure customer satisfaction.
• Help transition customers to the Service department.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide, a website offering deals from providers and retailers.
• Career paths into finance, management, and other areas.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED