Sales Associate-eCommerce/Phone - AutoNation Honda Fremont

AutoNation • Fremont, CA

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About The Position

The e-Commerce Sales Associate at AutoNation Honda Fremont interacts with customers online, over the phone, and in person to guide them through vehicle purchases in a no-haggle sales environment. The role responds to customer leads promptly, answers questions, provides information, and helps move customers from online and phone contacts to an in-store experience.

Associates help customers select vehicles, discuss terms and payment options suited to their budgets and expectations, and close sales. They provide service before and after purchase, follow up to support customer satisfaction and loyalty, and help transition customers to the Service department. This is a commission position with estimated income of $4,000–$8,000 per month.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience, preferably in retail.
• Strong communication and interpersonal skills.
• A desire to help people and exceed expectations.
• Sales or customer service experience.

Responsibilities

• Respond to online and phone sales leads in a timely manner.
• Answer customer questions and provide vehicle information.
• Guide customers from online and phone contact to an in-store experience.
• Help customers select vehicles and discuss terms and payment options that fit their needs, budgets, and expectations.
• Close vehicle sales in a no-haggle sales environment.
• Follow up with customers after purchase to ensure satisfaction and encourage loyalty.
• Help transition customers to the Service department to support their ownership experience.
• Set and work toward targeted goals.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Maternity benefits.
• Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide.
• Career paths into finance, management, and beyond.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED