Sales Associate-eCommerce/Phone - AutoNation Honda Fremont

AutoNation • Fremont, CA

2d • $4,000 - $8,000

About The Position

The e-Commerce Sales Associate interacts with customers online, over the phone, and in person to guide them through vehicle purchases in a no-haggle sales environment. The role responds to leads promptly, answers questions, provides information, and helps move customers from phone and internet contact to an in-store experience while delivering exceptional customer service.

The Associate helps customers select vehicles, discusses and negotiates terms so payment options fit their lifestyles, budgets, and expectations, and closes sales. Associates provide customer support before and after purchase, follow up to ensure satisfaction and encourage loyalty, and help transition customers to the Service department. This is a commission position with estimated income of $4,000–$8,000 per month.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience, preferably in retail.
• Strong communication and interpersonal skills.
• A desire to help people and exceed expectations.

Responsibilities

• Respond to customer leads in a timely manner.
• Answer customer questions and provide vehicle and purchase information online, over the phone, and in person.
• Guide customers from phone and internet contact to an in-store experience.
• Help customers select vehicles and discuss terms and payment options that meet their needs, budgets, and expectations.
• Close vehicle sales in a no-haggle sales environment.
• Follow up with customers before and after purchase to ensure satisfaction and drive loyalty.
• Help transition customers to the Service department to support their ownership experience.
• Set and work toward targeted goals.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health insurance plans.
• Dental insurance plans.
• Vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to discounts through YouDecide.
• Career paths into finance, management, and beyond.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED