Sales Assistant

Triple-S Steel • Bridgeport, CT

5d • Onsite

About The Position

The Sales Administrative Assistant / Sales Support Coordinator provides administrative and operational support to the sales team to help drive customer satisfaction, order accuracy, and overall sales effectiveness. The role serves as a liaison between customers, sales representatives, operations, and internal departments, supporting timely order processing, accurate documentation, and efficient communication.

This office-based position involves frequent interaction with customers, vendors, and internal departments in a fast-paced environment that requires attention to detail and responsiveness. Occasional overtime may be required based on business needs. Compensation is $23.00 to $31.00 per hour, with actual starting pay based on experience, qualifications, skills, internal equity, and other job-related considerations. Eligible employees may participate in company-sponsored benefit programs, subject to applicable plan terms and conditions.

Requirements

• High school diploma or GED required; an associate degree is preferred.
• Minimum of two years of administrative, customer service, sales support, or related experience.
• Strong organizational skills and the ability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills.
• Strong attention to detail and commitment to accuracy.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in Microsoft Office, including Excel, Word, Outlook, and Teams.
• Ability to generate reports and maintain electronic records.
• Strong data entry and keyboarding skills.
• Ability to sit for extended periods while working at a computer.
• Frequent use of hands and fingers for computer and telephone operation.
• Ability to occasionally lift and carry up to 20 pounds.
• Ability to communicate effectively in person, by phone, and through electronic communication.

Nice To Haves

• Experience in order entry, customer service, inside sales support, or administrative coordination.
• Experience with ERP, CRM, or order management systems.
• Associate degree.

Responsibilities

• Enter, process, and track customer orders within company systems.
• Assist sales representatives with quotations, pricing requests, and customer documentation.
• Maintain accurate customer records, sales files, and account information.
• Coordinate communication between customers, sales, operations, purchasing, and logistics teams.
• Monitor order status and proactively communicate updates to customers and sales personnel.
• Prepare sales reports, spreadsheets, and presentations as needed.
• Respond to customer inquiries regarding products, pricing, order status, and delivery schedules.
• Support contract, bid, and proposal preparation activities.
• Assist with onboarding new customers and maintaining customer databases.
• Manage incoming calls, emails, and customer requests in a professional and timely manner.
• Generate and distribute routine sales and operational reports.
• Support special projects and other administrative duties as assigned.

Benefits

• Medical, dental, and vision coverage
• Life and disability insurance
• 401(k) retirement savings plan
• Paid time off and paid holidays
• Employee assistance program
• Professional development opportunities
• Other company-sponsored benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED