Sales Assistant

Toll Brothers, Inc.•Franklin, TN

5d•Onsite

About The Position

Toll Brothers is seeking a Sales Assistant to greet customers and provide administrative support to the sales office of a luxury home community in Franklin, Tennessee. The role is on-site five days per week and works with the sales team to help meet community goals and deliver a luxury customer experience from a customer’s first visit through move-in. The Sales Assistant serves as a customer point of contact and helps coordinate sales center operations to support productivity and sales success. The position combines administrative work with customer service. It includes supporting sales staff, maintaining community and model-home appearance, preparing real-estate-related paperwork, tracking sales reports and dashboards, and assisting with mortgage processes. Customer-facing duties include welcoming visitors, presenting model homes and community or floor-plan features, coordinating customer visits and appointments, and providing appropriate updates about the progress of home construction. Part-time and full-time options are available; weekend availability may be needed.

Requirements

High school diploma or GED.
At least 1 year of sales or administrative experience.
Knowledge of Microsoft Office.
Excellent planning, organization, communication, and administrative skills.
Positive demeanor and ability to quickly build rapport and trust with customers.
Ability to collaborate with internal partners, including Online/Onsite Sales and Construction, across departments.
Clear, concise verbal and written communication with appropriate grammar and well-organized ideas.
Technical aptitude, organizational skills, and strong attention to detail.
Weekend availability where needed.

Nice To Haves

Associate’s or bachelor’s degree.
CRM software experience or knowledge.
Bilingual proficiency in English and Mandarin.

Responsibilities

Provide administrative support to the sales team.
Monitor community and model-home appearance to meet established company standards.
Use core applications including Salesforce, Pivotal, Microsoft Office applications, and E1.
Prepare paperwork and real-estate-related documents through the corporate workflow process, including exhibits, diagrams, endorsements, and mortgage documentation.
Track and update community sales team reports, community dashboards, contact report tracking, scorecards, and standards of excellence.
Assist with the mortgage process, including ensuring buyers apply with TBI Mortgage and receive a commitment letter.
Work with customers’ lenders to help keep loans on track for settlement, including providing documentation and creating and providing comparable sales information to a lender’s appraiser.
Stock homeowner Tiffany closing gifts and model supplies for the assigned community.
Work with customers visiting the sales center.
Demonstrate model homes and present community and floor-plan features to customers; do not discuss pricing where licensing is required.
Assist with scheduling post-sale contract appointments and facilitate customer visits by scheduling, meeting, and welcoming customers before and during the buying process.
Support weekly communication processes with post-sale customers when appropriate.
Provide customers with relevant weekly updates on their home’s construction status, including sending construction photos when appropriate.
Perform other duties as assigned.