Sales Assistant

Frette•Houston, TX

10d•Onsite

About The Position

Frette is seeking a Sales Assistant for its Houston, Texas boutique. This role supports the store team across both back-of-house and front-of-house operations, with primary responsibility for overseeing the stockroom and maintaining the store. The Sales Assistant contributes to a positive, professional, and productive team environment, upholds brand and operating standards, and delivers high-quality customer service through product knowledge and Frette’s elevated selling ceremony. The role covers inventory control, client experience, and maintenance. Inventory duties include cycle counts, inventory adjustments and discrepancy reporting, receipt and stock updates, transfers, fulfillment, replenishment, shipping, receiving, and effective use of storage space. The Sales Assistant partners with store leadership and Sales Specialists to support customer sales and maintain appropriate inventory, and helps ensure compliance with operational procedures. The role also trains staff on back-of-house procedures and communicates policy changes. Client experience responsibilities include following packaging and transaction guidelines, contributing to sales goals, developing client relationships, capturing client information according to CRM guidelines, completing sales and register transactions, participating in daily team meetings, maintaining visual standards, and assisting with offsite activities. Maintenance duties include stockroom upkeep, shipping and stock checks, coordinating facility repairs and cleaning, helping manage store operational expenses, completing opening and closing procedures as a key holder, and partnering with IT on helpdesk matters. Other duties may be assigned according to business needs. The position is onsite and requires a retail schedule that includes evenings, weekends, and holidays. It involves travel as needed to offsite storage locations within a 15-mile radius and physical activity including lifting items up to 50 pounds, prolonged standing, and bending, twisting, kneeling, squatting, stooping, and using ladders safely.

Requirements

Flexibility to work a retail schedule that includes evenings, weekends, and holidays.
Proficiency with retail operating systems, including shipping and POS systems, Microsoft Office, and Google Workspace.
Strong attention to detail, organization, and follow-up skills.
Ability to multitask and stay organized in a fast-paced environment.
Self-motivation and ability to work independently and as part of a team.
Positive attitude and ability to contribute to a positive team environment.
Team orientation, self-direction, and an entrepreneurial spirit.
Ability to build and maintain effective working relationships and uphold high performance standards.
Willingness to partner positively with the Corporate team and other store teams.
Professional written and verbal communication skills.
Ability to lift and mobilize items weighing up to 50 pounds using appropriate equipment and techniques.
Ability to maneuver around the boutique floor, stockroom, and offsite locations, with prolonged standing, twisting, stooping, kneeling, squatting, bending, and OSHA-approved ladder use.

Nice To Haves

Multiple years of experience in a retail store environment, including front-of-house and back-of-house experience.

Responsibilities

Manage inventory control activities, including cycle counts, adjustments, discrepancy reporting, inventory reports, and communication about new receipts, out-of-stock items, and best sellers.
Execute transfers, damage processing, fulfillment, holds, replenishment, shipping, and receiving to maintain inventory accuracy and product flow.
Maximize and organize product storage across the sales floor, stockroom, and offsite storage locations.
Partner with the Store Manager and Sales Specialists to prioritize customer sales and maintain appropriate inventory levels and organization.
Ensure compliance with operational policies and procedures, including loss prevention, inventory control, boutique maintenance, customer capture, and POS procedures.
Train staff in back-of-house procedures and communicate policy changes across store teams.
Follow packaging guidelines and company expectations for shipments, charge sends, returns, exchanges, and related transactions.
Support company and personal sales goals by following Frette’s selling ceremonies and developing client relationships.
Capture client data according to CRM guidelines and conduct personal client outreach to support acquisition and retention.
Complete sales and register transactions in person, by phone, and by email; process cash and credit payments and count money.
Participate in daily morning meetings with the store team.
Help maintain visual standards, including visual merchandising rotations and daily bed changes.
Assist with offsite activities such as home installations, bank drops, and tailor-related tasks.
Maintain the stockroom, conduct stock checks, and ship products for transfers, customer requests, in-store fulfillment, and e-commerce fulfillment.
Coordinate ongoing facilities and maintenance needs, including furniture and other repairs, cleaning, and feedback to housekeeping services.
Touch base daily with the Store Manager and team to align priorities and expectations.
Partner with the Store Manager, Retail Coordinator, and Retail Director to manage annual store operating expense budgets.
Perform key-holder opening and closing procedures and ensure checklists are completed and signed off.
Partner with IT on helpdesk inquiries.
Travel as needed to offsite storage locations within a 15-mile radius.