Sales and Service Overnight

24 Hour Fitness•Arcadia, CA

About The Position

The Sales & Service Overnight (SSO) is a member of the Club Operations team who serves members and guests by creating a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO upholds 24 Hour Fitness Service Commitments and helps maintain a clean, friendly, and well-maintained gym. The role regularly engages with guests who inquire about memberships, using consultative conversations to help them take steps toward their fitness goals. The SSO also greets existing members during check-in, addresses concerns, and contributes to a member-centric environment. The SSO supports member satisfaction, guest visits and enrollment, new-member onboarding, retail merchandising, and in-club promotions. The position reports directly to the Sales & Service Manager. Team members in this role may participate in Fitness Sales and Membership Sales Commission Plans, which reward service and sales contributions.

Requirements

High school diploma or General Educational Development (G.E.D.).
CPR and AED certification from an approved organization; certification will be provided through 24 Hour Fitness.
Complete SSO training, including Club Orientation and Club Safety, before working alone at the front desk.
6–12 months of experience in a customer service function.
Knowledge of 24 Hour Fitness membership sales and administrative processes.
Computer skills for using 24 Hour Fitness systems and other common applications; basic computer skills.
Strong customer service skills.
Strong oral and written communication skills.
Organizational skills and attention to detail.

Nice To Haves

Prior overnight shift experience.
Experience operating multiple phone lines.

Responsibilities

Greet members, check them in, and provide prompt attention to their needs.
Build relationships with members and serve as a resource for their questions and concerns.
Resolve member concerns and escalate them through appropriate management channels when needed.
Be present on the club floor and in locker rooms to help maintain a clean and safe environment.
Conduct team cleans and identify equipment or amenities that need service.
Help guests become comfortable in the club; offer tours, discuss amenities, and answer membership questions.
Encourage guests to pursue their fitness goals and present 24 Hour Fitness in a way that connects with them.
Explain free and fee-based fitness services, including Personal Training, Group Exercise, and 24GO Digital, and address barriers or misconceptions.
Help new members get started by arranging a meeting with a Personal Trainer.
Maintain knowledge of current retail products and follow retail merchandising and planogram standards.
Encourage members to refer guests and offer in-club promotions, including Personal Training and add-on memberships.
Attend meetings and trainings when required; some travel may be necessary.