Sales and Service Overnight

24 Hour Fitness USA • Kaneohe, HI

5d

About The Position

The Sales & Service Overnight (SSO) is a member of the Club Operations team who serves members and guests, helping create a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO upholds 24 Hour Fitness Service Commitments by helping maintain a clean, friendly, and well-maintained gym. The role regularly engages with guests who inquire about memberships, using consultative conversation to help them consider next steps toward their fitness goals. The SSO also builds relationships with existing members, greets them at check-in, addresses concerns, and contributes to a member-centric environment.

The position supports member satisfaction and safety, guest visits and new-member onboarding, retail merchandising, and additional club revenue. Team members in this role may participate in the company’s Fitness Sales and Membership Sales Commission Plans. The role reports directly to the Sales & Service Manager.

Requirements

• Knowledge of 24 Hour Fitness membership sales and administrative processes.
• Computer skills for using 24 Hour Fitness systems and common applications.
• Strong customer service skills.
• Strong oral and written communication skills.
• Organization skills and attention to detail.
• High school diploma or General Educational Development (G.E.D.).
• CPR and AED certification from an approved organization; certification will be provided through 24 Hour Fitness.
• Complete SSO training, including Club Orientation and Club Safety, before working alone at the front desk.
• 6–12 months of experience in a customer service function.
• Basic computer skills.
• Ability to stand for up to 8 hours and talk and hear; occasional sitting, walking, kneeling, and reaching; and frequent lifting or moving of up to 45 lbs.
• Some travel may be required to attend meetings and trainings.

Nice To Haves

• Prior overnight shift experience.
• Experience operating multiple phone lines.

Responsibilities

• Provide friendly member greetings and check-in, and respond promptly to member needs.
• Build name relationships with members and serve as a resource for their questions and concerns.
• Resolve member concerns and escalate them through appropriate management channels when needed.
• Stay present on the club floor and in locker rooms to help maintain a clean and safe environment.
• Conduct regular team cleans and identify equipment or amenities needing service.
• Help guests become comfortable in the club, offer tours, discuss amenities, and answer membership questions.
• Inspire guests to pursue personal fitness goals and present 24 Hour Fitness in a way that connects with them.
• Explain free and fee-based fitness services, including Personal Training, Group Exercise, and 24GO Digital, and address barriers or misconceptions.
• Help ensure new members are set up for success by arranging a meeting with a Personal Trainer.
• Maintain knowledge of current retail products and meet retail merchandising and planogram standards.
• Encourage members to refer guests and offer in-club promotions, including Personal Training and Add-On Memberships.

Benefits

• Eligible to participate in 24 Hour Fitness Fitness Sales and Membership Sales Commission Plans, which reward service and align earning potential with contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED