Sales and Service Overnight

24 Hour Fitness USA•Eastvale, CA

About The Position

The Sales & Service Overnight (SSO) is a member of the Club Operations team who serves members and guests, helping create a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO supports 24 Hour Fitness Service Commitments by helping maintain a clean, friendly, and well-maintained gym. The role includes engaging with prospective members about memberships and fitness goals, supporting existing members at check-in, addressing concerns, and contributing to a member-focused environment. The SSO helps members and guests access club services, conducts tours, answers membership questions, and supports new-member onboarding, including connecting new members with a Personal Trainer. The role also maintains retail merchandising standards, promotes retail products and in-club offerings, and supports additional club revenue. The position reports directly to the Sales & Service Manager and is eligible to participate in Fitness Sales and Membership Sales Commission Plans.

Requirements

Knowledge of 24 Hour Fitness membership sales and administrative processes.
Computer skills for using 24 Hour Fitness systems and other common applications.
Strong customer service skills.
Strong oral and written communication skills.
Organization skills and attention to detail.
High school diploma or General Educational Development (G.E.D.).
CPR and AED certification from an approved organization; certification will be provided through 24 Hour Fitness.
Completion of SSO training, including Club Orientation and Club Safety, before working alone at the front desk.
6–12 months of experience in a customer service function.
Basic computer skills.
Ability to stand for up to 8 hours and talk and hear; occasional sitting, walking, kneeling, and reaching; and frequent lifting or moving of up to 45 lbs.

Nice To Haves

Prior overnight shift experience.
Experience operating multiple phone lines.

Responsibilities

Provide members with a friendly greeting and check-in, and respond promptly to their needs.
Build name relationships with members and serve as a resource for their questions and concerns.
Resolve member concerns and escalate them through appropriate management channels when needed.
Remain present on the club floor and in locker rooms to help maintain a clean and safe environment.
Conduct team cleans and identify equipment or amenities that need service.
Help guests feel comfortable in the club by offering tours, discussing amenities, and answering membership questions.
Encourage guests to pursue their fitness goals and present 24 Hour Fitness in a way that connects with them.
Explain free and fee-based fitness services, including Personal Training, Group Exercise, and 24GO Digital.
Help ensure new members are set up for success by arranging a meeting with a Personal Trainer.
Maintain knowledge of current retail products and follow retail merchandising and planogram standards.
Encourage members to refer guests and offer in-club promotions, including Personal Training and Add-On Memberships.