Sales and Service Overnight

24 Hour Fitness•Lynnwood, WA

About The Position

The Sales & Service Overnight (SSO) is a member of the Club Operations team responsible for creating a welcoming, informative, and enjoyable experience for members and guests. Working a dedicated overnight shift, the SSO upholds 24 Hour Fitness Service Commitments by helping maintain a clean, friendly, and well-maintained gym. The role engages guests who inquire about memberships, uses consultative conversations to help them pursue their fitness goals, and builds relationships with existing members by greeting them at check-in, addressing concerns, and contributing to a member-centric environment. The SSO supports member satisfaction, guest visits and new member onboarding, and retail sales and in-club promotions. The position reports directly to the Sales & Service Manager. Team members in this role may participate in Fitness Sales and Membership Sales Commission Plans, which reward service and sales contributions.

Requirements

High School diploma or General Educational Development (G.E.D.).
CPR and AED certification from an approved organization; certification will be provided through 24 Hour Fitness.
Complete SSO training, including Club Orientation and Club Safety, before working alone at the front desk.
6–12 months of experience in a customer service function.
Knowledge of 24 Hour Fitness membership sales and administrative processes.
Computer skills for using 24 Hour Fitness systems and other common applications.
Strong customer service skills.
Strong oral and written communication skills.
Organization skills and attention to detail.
Basic computer skills.

Nice To Haves

Prior overnight shift experience.
Experience operating multiple phone lines.

Responsibilities

Uphold service commitments and support member satisfaction by providing friendly greetings and check-in and prompt attention to members' needs.
Build name relationships with members and serve as a resource for their questions and concerns.
Resolve member concerns and escalate them through appropriate management channels when needed.
Be present on the club floor and in locker rooms, helping maintain a clean and safe environment.
Conduct team cleans and identify equipment or amenities requiring service.
Help guests become comfortable in the club by offering tours, discussing amenities, and answering membership questions.
Inspire guests to pursue their personal fitness goals and present 24 Hour Fitness in a way that connects with them.
Explain and promote free and fee-based fitness services, including Personal Training, Group Exercise, and 24GO Digital.
Help new members get started by arranging a meeting with a Personal Trainer.
Maintain knowledge of current retail products and uphold retail merchandising and planogram standards.
Encourage members to refer guests and offer in-club promotions, including Personal Training and Add-On Memberships.