Sales and Service Overnight
About The Position
The Sales & Service Overnight (SSO) is a member of the Club Operations team and serves members and guests to create a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO helps uphold 24 Hour Fitness Service Commitments by maintaining a clean, friendly, and well-maintained gym. The role regularly interacts with guests asking about memberships and uses consultative, engaging conversations to help them take next steps toward their fitness goals. The SSO also builds relationships with existing members, greets them during check-in, resolves concerns, and contributes to a member-centric environment. The position supports member engagement, guest experience and new-member onboarding, retail merchandising, and in-club promotions. The SSO reports directly to the Sales & Service Manager. Team members in this role are eligible to participate in the company's Fitness Sales and Membership Sales Commission Plans.
Requirements
- Knowledge of 24 Hour Fitness membership sales and administrative processes.
- Computer skills for using 24 Hour Fitness systems and other common applications.
- Strong customer service skills.
- Strong oral and written communication skills.
- Organization skills and attention to detail.
- High school diploma or GED.
- CPR and AED certification from an approved organization; certification will be provided through 24 Hour Fitness.
- Must complete SSO training, including Club Orientation and Club Safety, before working alone at the front desk.
- 6–12 months of experience in a customer service function.
- Basic computer skills.
Nice To Haves
- Prior overnight shift experience.
- Experience operating multiple phone lines.
Responsibilities
- Uphold service commitments and support member satisfaction by providing friendly greetings and check-in, prompt assistance, and ongoing relationships with members.
- Serve as a resource for members' questions and concerns, resolve concerns when possible, and escalate them through appropriate management channels when needed.
- Be present on the club floor and in locker rooms to help maintain a clean and safe environment.
- Conduct team cleans and identify equipment or amenities that need service.
- Help guests become comfortable in the club by offering tours, discussing amenities, and answering membership questions.
- Inspire guests to pursue their personal fitness goals and present 24 Hour Fitness in a way that connects with them.
- Address barriers and misconceptions about free and fee-based fitness services, including Personal Training, Group Exercise, and 24GO Digital.
- Help new members get set up for success by arranging a meeting with a Personal Trainer.
- Maintain knowledge of current retail products and uphold retail merchandising and planogram standards.
- Encourage members to refer guests and offer in-club promotions, including Personal Training and Add-On Memberships.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
