Sales and Service Overnight

24 Hour Fitness USA•Arcadia, CA

About The Position

The Sales & Service Overnight (SSO) is a member of the Club Operations team who serves members and guests by creating a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO upholds 24 Hour Fitness Service Commitments, including maintaining a clean, friendly, and well-maintained gym. The role regularly interacts with prospective members, answers membership questions, and uses consultative conversations to help guests take next steps toward their fitness goals. The SSO also greets existing members at check-in, addresses concerns, and contributes to a member-centric environment. This position reports directly to the Sales & Service Manager. Team members are eligible to participate in 24 Hour Fitness Fitness Sales and Membership Sales Commission Plans, which reward service and sales contributions.

Requirements

Knowledge of 24 Hour Fitness membership sales and administrative processes.
Computer skills for using 24 Hour Fitness systems and other common applications.
Strong customer service skills.
Strong oral and written communication skills.
Organization skills and attention to detail.
High school diploma or General Educational Development (G.E.D.).
CPR and AED certification from an approved organization; certification will be provided through 24 Hour Fitness.
Complete SSO training, including Club Orientation and Club Safety, before working alone at the front desk.
6–12 months of experience in a customer service function.
Basic computer skills.
Ability to stand for up to 8 hours and talk and hear; occasional sitting, walking, kneeling, and reaching; frequent lifting or moving of up to 45 lbs.

Nice To Haves

Prior overnight shift experience.
Experience operating multiple phone lines.

Responsibilities

Provide friendly greetings and check-ins, respond promptly to member needs, and build relationships with members.
Resolve member concerns or escalate them through the appropriate management channels.
Be present on the club floor and in locker rooms to help maintain a clean and safe environment.
Conduct team cleans and identify equipment or amenities that need service.
Help guests become comfortable in the club, offer tours, explain amenities, and answer membership questions.
Encourage guests to pursue their fitness goals and present 24 Hour Fitness in a way that connects with them.
Explain free and fee-based fitness services, including Personal Training, Group Exercise, and 24GO Digital, and help address barriers or misconceptions.
Help new members get started successfully by arranging a meeting with a Personal Trainer.
Maintain knowledge of current retail products and follow retail merchandising and planogram standards.
Encourage members to refer guests and offer in-club promotions, including Personal Training and Add-On Memberships.